Sales Consultant

Furniture Village; Grays; On-site; GBP 20,000 - 28,000; Full time

Job summary

Furniture Village seeks a dynamic and customer-focused sales associate to join its team. As the face of the store, you'll engage with customers, providing tailored solutions and excellent service. Join a family business that values its employees and offers ongoing training and career progression.

Benefits

Industry-leading training

Real progression opportunities

Equal opportunities employer

Long service awards for commitment

Qualifications

• Natural communicator with persuasive skills.
• Energetic and self-motivated individual, both in teams and independently.
• Experience in retail or customer service preferred.

Responsibilities

• Greet customers and build rapport.
• Understand customer needs for tailored service.
• Ensure an excellent end-to-end experience from order to delivery.

Skills

Customer-first mindset

Communication

Initiative

Attention to detail

Professionalism

Critical thinking

Job description

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You’ll be the face of your store, greeting customers, creating rapport, understanding their needs, and creating an excellent end-to-end experience, from ordering to final mile delivery.

You’ll be part of a dynamic team that’s hungry for success. With our industry-leading training, you’ll become a Furniture Village expert, well-versed in beautiful furniture, world-class service, and how to overdeliver on KPIs.

Our ideal candidate? Looks like this:

• Instinctively understands and embraces a customer-first mindset
• Is a natural-born communicator, one who leans in to listen and effortlessly persuade
• Shows initiative and energy, whether working as part of a team or independently
• Pays attention to detail (critical when ordering bespoke furniture)
• Is punctual and professional, with a genuine smile
• Uses critical thinking to solve problems without being phased

Our business

Our first store opened in Abingdon in 1989. Today, we have 58 stores across the UK, with more to follow. At Furniture Village, we don’t believe in the hard sell. We focus on understanding customers’ needs, lifestyle, and budget, then helping them find the perfect pieces.

We source from across the globe – handmade mattresses from Yorkshire, bespoke marble-top tables from Italy, precision-engineered wardrobes from Germany. We offer beautiful furniture and accessories for every room in the home.

Our people

In the words of our founder and CEO Peter Harrison: “We employ nice people to sell nice furniture to nice customers.” We’ve been doing this since 1989 when we opened our first store in Abingdon. Today, we have 58 stores with more to come.

The key to our success? Our people. The heartbeat of our business. We offer real progression, training, rewards, and fun. Over 20% of our team has received long service awards because they want to stay!

Our recruitment

As a family business, it’s important to us that everyone feels part of our family. We’re an equal opportunities employer and welcome everyone. Ready for the next step in your career? Apply now and let’s talk. Together, we can do wonderful things.