Sales Consultant

JR United Kingdom; Gloucester; On-site; GBP 80,000 - 100,000; Part time

Job summary

A prestigious beauty brand seeks a Part-time Sales Consultant to represent Chantecaille at the John Lewis counter. The role involves delivering exceptional customer service, managing stock, and executing events. Ideal candidates will have retail experience, a passion for beauty, and the ability to work in a fast-paced environment.

Benefits

30 holiday days, pro-rated

Qualifications

• Retail experience in a customer-focused, beauty environment preferred.
• Proven ability to achieve sales targets.
• Flexible with working hours including early, late shifts, and weekends.

Responsibilities

• Provide outstanding customer service at the John Lewis counter.
• Assist with daily stock management and inventory counts.
• Execute events and maintain a clean work environment.

Skills

Customer Service

Sales Targets Achievement

Multitasking

Teamwork

Adaptability

Education

Beauty Therapy Level 3 Qualification

Job description

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Chantecaille’s mission is to create luxurious botanical beauty with impact. For the past 25 years, the brand has been at the cutting-edge of some of the industry’s most exciting innovations in skincare and cosmetics, creating iconic products that are beloved worldwide. Founded by the mother-daughter team of Sylvie and Olivia Chantecaille in 1998, the brand is known around the world for its pioneering use of naturals in both skincare and makeup, as well as its give-back philanthropy program that supports conservation groups worldwide. Always cruelty-free, the products crafted by Chantecaille are the epitome of forward-thinking and created with a sustainable approach.

A Beiersdorf prestige brand, Chantecaille’s global teams include some of the beauty industry’s best-in-class talent, from product formulation to creative direction, marketing and more. The culture of the workplace is collaborative, exciting, and inclusive.

POSITION INFORMATION

The Part-time Chantecaille Sales Consultant working 4 days a week will be the company's brand ambassador on the John Lewis, Oxford Street counter. The primary responsibilities are to provide outstanding customer service to each customer and to understand individual and team service goals. Other responsibilities include maintaining the store environment and operations and assisting with administrative and housekeeping duties.

MAIN RESPONSIBILITIES

CUSTOMER SERVICE AND PERFORMANCE

· Achieve the targets set by the company as communicated by the Counter manager regarding items per transaction, average sale value, and business mix.

· Deliver the highest level of service to ensure every customer has an excellent experience at the counter.

EVENTS

· Execute events according to guidelines provided by the Counter manager, Account executive, or Head Office.

STOCK

· Assist daily in stock management, stock rotation, and replenishment of hygiene supplies, maintaining appropriate levels throughout the day.

· Keep drawers and storage areas tidy, reporting discrepancies or issues to the Counter manager.

MAINTAIN THE WORK ENVIRONMENT

· Participate in cleaning display units, tools, and testers throughout the day, with thorough cleaning at night to prepare for the next day.

· Maintain a clean and organized work area, cleaning as you go.

· Replace missing, finished, or damaged products and equipment with authorization from the counter manager.

· Ensure proper placement and condition of merchandise on counters, shelves, and stock areas.

· Report store maintenance, health and safety issues, hazards, or accidents to management.

TEAMWORK

· Undertake specific tasks assigned by the Counter Manager, including administrative paperwork and services.

· Collaborate with team members and the Counter manager to ensure efficient store operations.

· Provide excellent internal customer service and foster good working relationships with colleagues.

ADMINISTRATION

· Assist with inventory counts.

· Complete all administrative tasks accurately, legibly, and on time.

POSITION QUALIFICATIONS

· Retail experience, preferably in a customer-focused, beauty environment.

· Advanced knowledge of beauty products.

· Proven ability to achieve sales targets.

· Ability to work well independently and within a team.

· Capable of multitasking in a fast-paced, team-oriented setting, demonstrating adaptability.

· Flexible working hours including early and late shifts, weekends, and bank holidays.

· Previous experience in luxury beauty and department stores is preferred but not essential.

· Beauty Therapy Level 3 qualification is desirable but not mandatory.

IN RETURN, CHANTECAILLE OFFERS:

• 30 holiday days (including bank holidays), pro-rated based on working days.