Sales Consultant

Furniture Village; Cheadle Hulme; On-site; GBP 15,000 - 25,000; Full time

Job summary

A leading furniture retailer in Cheadle Hulme is seeking a Customer Consultant to enhance customer experiences from greeting to delivery. Candidates should embody a customer-first mindset and possess strong communication skills. The role offers flexible hours, progression opportunities, and an attractive compensation package including uncapped commission. Join a successful family business that values its employees.

Benefits

Flexible hours

5% pension

24/7 medical support

Health insurance

Up to 33 days' holiday

Staff discount

Refer a Friend bonus

Qualifications

• A natural communicator who listens and persuades effortlessly.
• Shows initiative and energy, working independently or as part of a team.
• Ability to solve problems with a calm demeanor.

Responsibilities

• Greet customers and create rapport.
• Understand customer needs and guide them through the buying process.
• Provide excellent service from ordering to final delivery.

Skills

Customer-first mindset

Communication skills

Attention to detail

Critical thinking

Professionalism

Job description

You'll be the face of your store, greeting customers, creating rapport, understanding their needs and creating an awesome end-to-end experience, from ordering to final mile delivery.

Key Responsibilities and Qualities

• Instinctively understands and embraces a customer-first mindset
• Is a natural born communicator, one who leans in to listen and effortlessly persuade
• Shows initiative and energy, as part of a team or working independently
• Pays attention to detail (critical when ordering bespoke furniture)
• Is punctual and professional, with a genuine smile
• Uses critical thinking to solve problems without being phased

About Us

Our first store opened its doors in Abingdon in 1989. Fast forward and today we have 59 stores across the UK, with more to follow. At Furniture Village, we don't believe in the hard sell. We believe in understanding customers' needs, lifestyle and budget, then helping them find the perfect pieces.

We source from across the globe - handmade mattresses from Yorkshire, bespoke marble-top tables from Italy, precision engineered wardrobes from Germany - we offer beautiful furniture and accessories for every room in the home.

Our People

In the words of our founder and CEO Peter Harrison: "We employ nice people to sell nice furniture to nice customers". We've been doing it since 1989 when we opened our first store in Abingdon. Fast forward to today and we have 59 stores on the map with more to come. The key to our success? Our people. The heartbeat of our business.

We offer real progression, real training and real rewards. Not to mention real fun. There's a reason over 20% of our team has received long service awards, it's because they want to stay!

What We Offer

• You want the flexibility of full or part-time. You've got a life outside of work after all.
• You're hungry for progression. 'Growing our own' and fast-tracking promotions - that's in our DNA.
• You've got a winning way with customers. If you can engage and inspire, and get a buzz from selling beautiful product, you'll go far.
• You want an industry-leading package with uncapped commission. Basic part-time 3-day salary £15,000. Full time basic up to £25,000, Average earnings £50k+ and Uncapped OTE.
• You want best-in-class benefits. 5% pension, 24/7 medical support, health insurance, up to 33 days' holiday, Perkbox, Refer a Friend bonus, staff discount…
• You want to work for an award-winning family business, voted an Outstanding Place to Work and the UK's leading independent furniture retailer.
• You want to be part of a Great British success story.