Sales Consultant

Vistry Group; Bristol; On-site; GBP 30,000 - 50,000; Full time

Job summary

A leading UK housing developer is seeking a Sales Executive to ensure customer satisfaction throughout the sales journey. The role involves managing leads, negotiating sales, and maintaining product knowledge in a dynamic environment. Ideal candidates will have experience in customer-facing roles, strong communication and negotiation skills, and a willingness to travel. A competitive salary and comprehensive benefits are on offer, including generous leave and a car scheme.

Benefits

Competitive basic salary and annual bonus

Salary sacrifice car scheme

Mileage allowance

Up to 39 days annual leave with service

Private medical insurance

Competitive pension scheme

Life assurance at 4 x your annual salary

Qualifications

• Experience in a customer-facing role under pressure.
• Proven track record in sales and lead generation.
• Ability to meet sales targets and negotiate effectively.

Responsibilities

• Ensure compliance with Standard Operating Procedures and training.
• Proactively manage customer inquiries and the sales process.
• Maintain knowledge of house types and availability for customers.

Skills

Customer communication

Sales negotiation

IT skills

Organisational skills

Planning skills

Problem-solving

Education

5 GCSEs including Mathematics and English

A Levels in any discipline

Tools

Microsoft Office

Job description

Ensure all relevant Standard Operating Procedures, sales and all other policies & procedures are understood and adhered to, and that mandatory training requirements are kept up to date. Implement Vistry's continuous drive to deliver excellent customer service by advocating the customer journey and consistently exceeding customer expectations. Assist with internal or external audit as required in line with Vistry Values of ICQ. Use Vistry systems to perform and execute your role requirement to drive excellence and ensure clarity of information records for business needs and demands. Conduct yourself with internal and external stakeholders as ambassadors of Vistry.

Proactively seek out prospective sales and follow up all enquiries with telephone communication and marketing literature to optimise the business opportunity for sales on your designated development(s). Manage and implement new innovation in fulfilling the business targets on new home sales and negotiate with customers to ensure the best sales outcome. Awareness of local market and economic conditions. Travel to all designated developments to undertake pre booked customer appointments. Maintain detailed knowledge of all relevant Vistry house types, build progress and availability within the designated developments, to ensure each customer is given every opportunity to purchase a new home.

Maintain detailed knowledge of all relevant purchase assistance schemes, alternative site's and house types, to ensure every customer is offered a bespoke choice of purchase options. Proactively sell customer extras and manage implementation across all reservations to drive additional profit for the Company. Respond to all cancellations making every effort to 'save' and if necessary, re negotiate the reservation, identifying the reason for cancellation and offer any suitable alternatives on other Vistry developments. Work with the Site teams to understand the build progress to provide customer information as required.

Work alongside colleagues within the designated developments to ensure all aspects of the sales process is communicated to the team, customer and relevant stakeholders. Take responsibility for all company property, equipment and presentation across each site within the specified developments. Maintain the sales arena including show homes on the development in line with brand and company standards.

About Us

We build more than homes, we're making Vistry. Being a responsible developer and award-winning employer means we live each day through our ethos - doing the right thing. Our behaviours reflect this, as well as our values of integrity, caring and quality. Shaping all we do; they empower us to develop sustainable communities across affordable and private housing.

Requirements

Experience working in a customer facing role delivering under pressure. Experience in generating leads and sales through telephone-based business development. Proven track record of successfully completing the sales process with customers. Proven ability to work under pressure and meet sales targets. Excellent IT skills with demonstrable knowledge of Microsoft Office tools. Strong negotiation and sales skills. Excellent administration and organisational skills. Good planning and organisational skills. Excellent communication skills. Patience and ability to remain calm under pressure. A friendly, trustworthy, and professional attitude. Comfortable using multi-channel forms of communication. Ability to handle complaints and difficult situations. An interest in property and the housing market. Willing to be flexible in respect of day-to-day duties and hours worked. Full driving licence and access to a suitable vehicle. Willing to travel to all sales sites within the division, including regional offices. Willing to work weekends.

Desirable

5 GCSEs / GCE or equivalent including Mathematics and English (at C grade or above). A Levels in any discipline.

Benefits

• Competitive basic salary and annual bonus
• Salary sacrifice car scheme available to all employees
• Mileage allowance
• Up to 33 days annual leave plus bank holidays increasing to up to 39 days with service
• 2 Volunteering days per annum
• Private medical insurance, with employee paid cover
• Enhanced maternity, paternity and adoption leave
• Competitive pension scheme through salary sacrifice
• Life assurance at 4 x your annual salary
• Share save and share incentive schemes