Sales Associate - Victoria's Secret, Manchester Trafford

TN United Kingdom; Manchester; On-site; GBP 20,000 - 30,000; Full time

Job summary

Join a forward-thinking company as a Sales Associate, where your passion for customer service and sales will shine. In this dynamic retail environment, you'll engage with customers, providing personalized experiences that drive sales and foster loyalty. Your role will not only focus on selling but also on creating memorable connections through effective communication and product knowledge. With a supportive team and opportunities for growth, this position is perfect for those eager to make a significant impact in a vibrant retail setting. If you're ready to take on challenges and exceed expectations, this is the job for you!

Qualifications

• Authentic desire to exceed customer expectations.
• Proven ability to meet or exceed sales goals preferred.

Responsibilities

• Drives sales growth by personally selling to customers.
• Creates memorable connections by identifying customer needs.
• Maintains awareness of sales and promotions for each shift.

Skills

Customer Engagement

Sales Techniques

Product Knowledge

Communication Skills

Team Collaboration

Job description

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Sales Associate - Victoria's Secret, Manchester Trafford, Manchester

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Client:

NEXT

Location:

Manchester, United Kingdom

Job Category:

Retail

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EU work permit required:

Yes

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Job Reference:

85de3eac00df

Job Views:

8

Posted:

26.04.2025

Expiry Date:

10.06.2025

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Job Description:

The Sales Associate drives sales growth by personally selling deep and across all product categories and delivering emotionally engaging customer experiences – consistent with the brand vision.

Key Responsibilities:

• Drives sales and growth by personally selling to customers
• Connecting with multiple customers
• Proactively engages with customers, reads cues and responds effectively
• Creates a memorable connection by asking effective questions to identify customer needs and make additional product recommendations
• Uses confident selling statements and is effective at overcoming customer objections
• Provides customers with the perfect bra fit by asking effective questions, taking a measurement, or conducting a fitting
• Displays expert product knowledge and takes initiative where needed
• Participates in sales goal setting with manager and tracks individual performance towards the goal
• Delivers a friendly and efficient customer experience

All roles at Victoria’s Secret are responsible for:

• Driving sales results and growing the business through action and productivity
• Maintaining a focus on bras as the premier product , to build loyalty and support our “Best at Bras” culture
• Creating customer awareness (i.e., email capture) to build customer loyalty, when applicable
• Setting personal goals and tracking individual and team performance to the goals
• Preparing for each shift by maintaining awareness of all sales, promotions and applicable ringing procedures
• Taking initiative to recover and replenish merchandise, so it is available to sell
• Understanding and adhering to visual merchandising brand standards
• Assisting in housekeeping of sales floor and communicating maintenance issues
• Keeping an awareness of, and building personal capability in, loss prevention
• Reinforcing store strategy to reduce shrink
• Supporting all activities related to providing a safe working environment
• Understanding and demonstrating Company values

KPI's:

• Transactions Per Hour
• Bra Conversion

Qualifications:

• Exhibits an authentic desire to exceed the customers’ expectations

• Persuasive, builds enthusiasm, and inspires the customer to buy

• Proven ability to meet or exceed sales goals preferred

• Demonstrates a sense of urgency

• Has a healthy, competitive spirit, while maintaining a team focus

• Is resilient and bounces back quickly from setbacks

• Pursues opportunities to take on more responsibility

• Seeks out coaching from leaders and peers to improve productivity; leads own learning

• Schedule flexibility that includes evenings, weekends, holidays, and non-business hours