Sales Associate - Selfridges

Van Cleef & Arpels; London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A luxury jewellery brand in London seeks a front line representative to maximize sales and provide exceptional customer experiences. Successful candidates will have prior experience in high-end luxury sales, excellent attention to detail, and strong relationship-building skills. This role offers career development opportunities within a prestigious company.

Qualifications

• Previous experience in selling fine jewellery or high-end luxury product is preferred.
• Strong understanding of clienteling.
• Ability to establish and maintain effective relationships with customers.

Responsibilities

• Maximize sales of unique high jewellery pieces.
• Ensure exceptional client experiences.
• Attend social functions to generate new clientele.
• Set up and maintain in-store displays.
• Provide excellent after-sales service.

Skills

Selling fine jewellery or high-end luxury products

Clienteling

Excellent computer skills

Attention to detail

Relationship building

Job description

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As a front line representative of our high jewellery maison, you will be responsible for maximizing the sales of all our unique and beautiful pieces.

You will also be accountable for ensuring each client receives an exceptional experience in line with our Van Cleef & Arpels values.

• Achieve present sales objectives and targets
• Develop network and clientele
• Attend social functions within the community to generate new clientele; invite current and prospective clients to in-store events
• Set up window displays and in-store displays each morning; assure displays are broken down each evening and products are stored in the safe nightly
• Provide excellent customer service. Follow up on after sales service/ follow repair process from start to finish
• Implement policies and procedures established by the company, security policy, consignment, after sales service, valuation request, Human Resources policies, etc.
• Educate clients on VCA quality standards and product line
• Maintain the aesthetic quality of the store

• Previous experience in selling fine jewellery or high-end luxury product is preferred.
• Strong understanding of clienteling
• Excellent computer skills
• Strong attention to detail with the ability to handle multiple tasks simultaneously.
• Ability to establish and maintain effective relationships with customers and gain their trust and respect.

More than a role…. We recruit for a career!

By joining Van Cleef & Arpels, you will be part of a Maison where employee career development is at the heart of our ambition. Upon your arrival, you will be immersed into our enchanting world with training on our history, our know-how, and our creations.

The recruitment process

Send your application online.

If your profile matches our search, you will be contacted by our Talent Acquisition team for an interview. During the recruitment process, you will meet the Retail Director and HR Business Partner. Otherwise, you will receive an email informing you that your application has not been successful.