Sales Associate, New Bond Street

A. Lange und Söhne; London; On-site; GBP 28,000 - 40,000; Full time

Job summary

A. Lange & Söhne is seeking a Sales Associate for their boutique in London. The role focuses on providing an exceptional customer experience, achieving sales targets, and embodying the brand's ambassadorial spirit. Candidates should have a passion for luxury retail, strong relationship-building skills, and a commitment to service excellence.

Qualifications

• Proven experience in a retail or similar role.
• Strong communication and interpersonal skills.
• Ability to meet sales targets and client expectations.

Responsibilities

• Prepare monthly action plans to meet or exceed sales targets.
• Demonstrate brand ambassador skills with clients and VIPs.
• Maintain excellent customer service and boutique appearance.

Skills

Customer service

Sales strategy

Relationship building

Problem-solving

Job description

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Sales Associate, New Bond Street, London

Client:

Location: London, United Kingdom

Job Category: Other

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EU work permit required: Yes

Job Reference: aebc7ebcc55c

Job Views: 9

Posted: 18.06.2025

Expiry Date: 02.08.2025

Job Description:

How will you make an impact?

As an Ambassador of A. Lange & Söhne inside and outside the boutique, the Sales Associate's mission is to provide an excellent customer experience and achieve desired results through creative and effective use of resources, retail, and CRM tools. You will prepare monthly action plans to meet or exceed sales targets, manage all steps of the sales process, and offer exclusive customer service in line with brand guidelines.

Key responsibilities:

• Meet personal budgets in accordance with brand retail strategy, complying with group procedures, legal, fiscal, and customs regulations. Maximize profit while controlling costs.
• Organize private viewings with potential VIPs in your region.
• Discuss business opportunities and action plans with the Assistant/Boutique Manager.
• Demonstrate brand ambassadorial skills with clients, VIPs, and third parties.
• Ensure the boutique's appearance and maintenance adhere to brand guidelines and concept.
• Maintain service excellence within the boutique and build genuine relationships with customers.
• Handle client complaints carefully and report product-related issues immediately.
• Coordinate repairs and after-sales matters with Sales Administrators.

How will you experience success with us?

• Share new ideas and work practices with boutique team members and office colleagues.
• Assist colleagues during sales ceremonies.
• Participate actively in boutique training and role-plays to improve knowledge and client experience.

What makes our group different?

Our strength lies in our diversity of arts, cultures, and human skills, fostering untapped potential.

• We value freedom, collegiality, loyalty, and solidarity.
• We promote empathy, curiosity, courage, humility, and integrity.
• We care for the world we live in.

Your journey with us:

Our recruitment process aims to provide exposure to key decision-makers and influencers:

1. After your application is selected, our recruitment team will contact you within 2 weeks for an introductory call.
2. Interview with the International HR Manager.
3. Interview with the Flagship Boutique Director.
4. Interview with the Commercial Director for Europe, Middle East & Africa.