Sales Associate - Men's RTW Expert

Versace; London; On-site; GBP 60,000 - 80,000; Full time

Job description

GV - London New Bond Street

WHY WORK FOR VERSACE

Our stores fully embody the spirit of Versace: Italian heritage, fearlessly Luxury forward, iconic design and a family first culture where we believe in the empowerment, motivation and growth of all employees.

Founded in 1978, Versace is one of the leading global fashion design houses. Under the Artistic Direction of Donatella Versace since 1997, Versace designs, manufactures and distributes fashion and lifestyle products including haute couture, women and men RTW, accessories and fragrances.

WHO YOU ARE

Our contributors at Versace are stylish, fashionable and elevated individuals who have a drive to achieve results and a passion for customer engagement. Success starts with being an entrepreneur- by acting as a strong brand representative in the community you will grow your business through client relationship management and events. We encourage an innovative workplace to strategically drive the business by being solution oriented.

WHAT YOU WILL DO

The Sales Associate – Men’s Ready-to-Wear (RTW) Expert will join our team reporting to the Store Manager. You will build relationships with customers and maximize sales opportunities, especially on the Men’s Ready-to-Wear (RTW), whilst maintaining store standards in terms of image, increasing artistic and commercial impact, and delivering the Versace customer experience. You will also work closely with our Merchandising department to share insights and feedback from our clients on all aspects related to Men’s categories.

Product knowledge and passion

• Demonstrate a strong passion for Men's RTW categories
• Consistently deliver outstanding results in RTW sales and excel in cross-selling
• Possess the ability to discover and understand each client's personal style, ensuring a high-level, personalized shopping experience
• Stylistic Expertise: Skilled in analyzing body morphology, mastering shapes, volumes, textures, layering, and color coordination to create impeccable looks
• Technical Expertise: Serve as a trusted expert in pinning and alterations, ensuring precise and tailored fits
• Collection Mastery: Demonstrate in-depth knowledge of the collections, including technical and stylistic details.
• Effectively present collections and fashion trends, inspiring clients and building loyalty
• Fashion Knowledge: Maintain a profound understanding of the luxury market, fashion landscape, and competitors

Business Development & Client Management

• Partner with management team to strategically achieve sales targets
• Strive to always increase brand and product knowledge
• Master selling skills to satisfy customer needs
• Take action to maximize the sales opportunity on all categories
• Embrace and promote our Retail Excellence Program with both clients and staff
• Build strong partnerships with clients, peers, and management through effective communication

• Ensure superlative customer service standards, to meet customer expectations
• Act as brand ambassador to build relationships with new customers and VIP clientele
• Deliver the ultimate Versace experience to increase customer loyalty
• Drive results through delivering an elevated customer experience both during and after sale service

CRM

• Capture customer data all the time
• Proactively take possible actions to maintain a long-term relationship with customers
• Participate in the organization of In-store and Promotional events
• Implement and manage the boutique’s community outreach program to maintain active social relationships with clients

Operations

• Ensure the stock and the backroom are effectively managed and operational duties are met (goods receiving, transferring, stock take, stock arrangement, reporting etc.)
• Remain in compliance with operational and company policies and procedures
• Ensure store presentation and visual merchandising standards are maintained according to company directives and participate to VM set-up

YOU’LL NEED TO HAVE

• 4 to 5 years’ luxury experience in retail with focus on Men’s RTW
• Creative skills and “eye for fashion”, attention to detail

WE’D LOVE TO SEE

• High level of knowing trends in the Men’s world
• An entrepreneur with the ability to drive results
• Well connected with a strong ability to engage
• Elevated customer service skills; a true Men’s expert with a passion for sales
• A positive, outgoing, high-energy personality able to thrive within a high-paced environment and being multi-tasking
• Strong relationships skills and ability to maintain long-term with clients and community and understands the needs and changes of the market
• Ability to work in a team