Sales Associate - Kingston (Full Time)

HUGO BOSS AG; Cardiff; On-site; GBP 20,000 - 25,000; Full time

Job summary

HUGO BOSS UK Ltd is seeking a passionate Sales Associate in Kingston, Cardiff. In this full-time role, you will provide outstanding customer service, build a loyal customer base, and contribute to achieving performance targets. Ideal candidates will have retail experience and a strong understanding of the premium fashion industry, along with excellent communication skills.

Benefits

Competitive salary and commission

Tailored trainings and development opportunities

International and inspirational working environment

Qualifications

• Previous retail, hospitality or customer service experience.
• Excellent understanding of premium fashion industry.
• Strong commercial acumen and brand knowledge.

Responsibilities

• Deliver Customer Service Excellence and build a loyal customer base.
• Responsible for CRM data gathering and quality management.
• Support in transaction, complaint & return handling.

Skills

Customer Service Excellence

Interpersonal Skills

Commercial Acumen

Flexibility

Proactive Attitude

Job description

HUGO BOSS is one of the leading fashion and lifestyle companies in the premium segment with over 19,000 employees worldwide. As versatile as we are, we are united by a common goal: We love fashion, we change fashion!

Become a brand ambassador and be part of a team that works with passion, ambition and expertise to create excellent customer experiences. Be among the first to bring our collections from the runway to the customers! Join our team and explore career opportunities that are tailor-made for you!

HUGO BOSS UK Ltd | Sales Associate | Kingston

Full Time

What you can expect:

In your role as a Sales Associate, you are passionate about our products and brand to provide Customer Service Excellence at all times whilst building a loyal customer base of repeat shoppers to drive commercial success.

• Deliver Customer Service Excellence whilst building a loyal customer base of repeat shoppers
• Responsible for CRM data gathering & quality management
• Contribute to achieve the location’s performance targets and individual KPI’s
• Support in transaction, complaint & return handling
• Participate in regular trainings to continuously develop
• Support in all operations for loss prevention and stock management
• Proficient utilization of business systems & latest technology
• Drive the use of all available tools and ensure procedures are executed and policies followed

Your profile:

• Previous retail, hospitality or customer service experience along with an excellent understanding of premium fashion industry
• Excellent interpersonal and communication skills at all levels
• Demonstrate strong commercial acumen and brand knowledge
• Ability to be flexible & adaptable to the need of the business
• Willingness to constantly learn & develop
• High cultural knowledge & awareness
• Proactive and positive attitude

Your benefits:

• Competitive salary, commission and attractive benefits
• Global career path for specialists and leadership
• Tailored trainings and development opportunities
• International and inspirational working environment with a dynamic work culture

We are a global company with our employees representative of the world at large. Our inclusive culture embraces each person’s authenticity and individuality. We are committed to equal employment opportunity. And we believe our equitable work environment helps unleash your full potential and inspires you to thrive.