Sales Associate - Harrods Knightsbridge (Full Time)

HUGO BOSS AG; London; On-site; GBP 22,000 - 35,000; Full time

Job summary

An established industry player in fashion is seeking a Sales Associate to join their dynamic team. In this role, you will be the face of the brand, delivering outstanding customer service and building lasting relationships with clients. You will play a key role in driving sales through excellent service, while also contributing to the operational success of the store. This innovative firm values creativity and collaboration, offering tailored training and development opportunities to help you thrive in your career. If you're passionate about fashion and eager to make an impact, this is the perfect opportunity for you.

Benefits

Competitive salary

Commission

Attractive benefits

Global career path

Tailored trainings

Dynamic work culture

Qualifications

• Previous experience in retail or customer service is essential.
• Strong communication skills and commercial acumen are required.

Responsibilities

• Deliver exceptional customer service and build a loyal customer base.
• Support in transaction, complaint handling, and stock management.

Skills

Customer Service Excellence

Interpersonal Skills

Communication Skills

Commercial Acumen

Flexibility and Adaptability

Proactive Attitude

Education

Experience in Retail or Hospitality

Understanding of Premium Fashion Industry

Tools

CRM Systems

Business Systems

Job description

HUGO BOSS is one of the leading fashion and lifestyle companies in the premium segment with over 19,000 employees worldwide. As versatile as we are, we are united by a common goal: We love fashion, we change fashion!

Become a brand ambassador and be part of a team that works with passion, ambition and expertise to create excellent customer experiences. Be among the first to bring our collections from the runway to the customers! Join our team and explore career opportunities that are tailor-made for you!

In your role as a Sales Associate, you are passionate about our products and brand to provide Customer Service Excellence at all times whilst building a loyal customer base of repeat shoppers to drive commercial success.

We are looking for passionate candidates to join our innovative and inspiring team at Hugo Boss. We celebrate success, work collaboratively and make the impossible possible. If you thrive in a fun yet entrepreneurial environment and have a drive to succeed - this could be the role for you.

What you can expect:

1. Deliver Customer Service Excellence whilst building a loyal customer base of repeat shoppers
2. Responsible for CRM data gathering & quality management
3. Contribute to achieve the location’s performance targets and individual KPI’s
4. Support in transaction, complaint & return handling
5. Participate in regular trainings to continuously develop
6. Support in all operations for loss prevention and stock management
7. Proficient utilization of business systems & latest technology
8. Drive the use of all available tools and ensure procedures are executed and policies followed

Your profile:

1. Previous retail, hospitality or customer service experience along with an excellent understanding of premium fashion industry
2. Excellent interpersonal and communication skills at all levels
3. Demonstrate strong commercial acumen and brand knowledge
4. Ability to be flexible & adaptable to the need of the business
5. Willingness to constantly learn & develop
6. High cultural knowledge & awareness
7. Proactive and positive attitude

Your benefits:

1. Competitive salary, commission and attractive benefits
2. Global career path for specialists and leadership
3. Tailored trainings and development opportunities
4. International and inspirational working environment with a dynamic work culture

We are a global company with our employees representative of the world at large. Our inclusive culture embraces each person’s authenticity and individuality. We are committed to equal employment opportunity. And we believe our equitable work environment helps unleash your full potential and inspires you to thrive.

Do you feel it’s time for a new challenge at HUGO BOSS? If so, we look forward to telling you all about this job opportunity in a personal conversation.