Sales Associate - Flagship Womens (temporary 6 months)

JR United Kingdom; Cardiff; On-site; GBP 24,000 - 30,000; Full time

Job summary

A luxury fashion brand is seeking a Sales Associate for their Cardiff flagship store to drive sales and deliver exceptional customer service. The ideal candidate will have a proven track record in luxury retail, strong communication skills, and the ability to build lasting client relationships. They will immerse themselves in the brand and foster a positive shopping experience for clientele, ensuring that sales targets are met while upholding the brand's values. In addition to a competitive salary, the position offers career development opportunities in a diverse and inclusive environment.

Benefits

Highly competitive pay

Company uniform

Diverse and inclusive working environment

Career progression and development programs

Qualifications

• Minimum 3 years experience in luxury retail or customer service.
• Ability to engage existing clients and maintain strong client relationships.
• Fluency in additional languages is a plus.

Responsibilities

• Achieve monthly, seasonal sales plans and provide best-in-class customer service.
• Maintain stock levels and ensure merchandise presentation meets brand standards.
• Actively build client relationships and communicate feedback effectively.

Skills

Customer Service

Client Relationship Management

Sales Techniques

Product Knowledge

Effective Communication

Job description

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Sales Associate - Flagship Womens (temporary 6 months), cardiff

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Client:

Thom Browne, Inc.

Location:

cardiff, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

5

Posted:

16.06.2025

Expiry Date:

31.07.2025

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Job Description:

ABOUT US

Thom Browne is widely recognized for challenging and modernizing today’s uniform: the suit. By questioning traditional proportions, Browne’s designs consistently convey a true American sensibility rooted in quality craftsmanship and precise tailoring. We pride ourselves on our core values of respect and collaboration, challenging ourselves to express creativity and continuously innovate. We attract ambitious individuals who operate in unique ways while upholding exceptional craftsmanship and excellence.

THE ROLE:

• Achieve and exceed regular monthly, seasonal, quarterly and annual sales plans.
• Provide best-in-class customer service; building strong client relationships, regularly communicating and providing updates, building a viable, well-organized client network.
• Maintain exceptional product knowledge, brand awareness.
• Support daily shop presentation, ensuring merchandise is properly filled and Brand Presentation Guide standards are strictly upheld.
• Maintain keen awareness of product selections, core/seasonal styles, Ecommerce offerings, full-priced merchandise, markdowns best sellers and inventory availability.
• Actively maintain Brand expertise in terms of product, brand history, events and projects, key trends, selling points and featured seasonal products.
• Identify selling opportunities, communicate customer feedback, process shipment/transfers in a timely manner,
• Manage back stock to make sure floor is filled in and stock room is in order; communicate regularly in regard to maintaining stock levels, noting any stock call-outs, selling opportunities based on customer feedback.

THE IDEAL CANDIDATE:

• Minimum 3 year’s experience in luxury retail or luxury customer service environment.
• Additional language fluency a plus
• Ability to source prospective clients from existing sphere of influence
• Demonstrated proficiency in the areas of client relationship management, product knowledge, selling techniques and effective communication.
• Passionate representative of the Thom Browne world.
• Highly organized, self-motivated with strong interpersonal skills.
• Confident, professional, comfortable working autonomously; strong communication both written and verbal. Entrepreneurial.

WHAT WE OFFER YOU

• Highly competitive pay
• Company uniform
• Diverse and inclusive working environment
• Career progression and development programs