Sales Associate - Deli - 37.5 Hours

TN United Kingdom; London; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking a passionate Sales Associate to join their vibrant Deli department. This role involves providing exceptional customer service and showcasing a unique range of food products. The ideal candidate will have a genuine love for food, excellent interpersonal skills, and a commitment to maintaining high standards of hygiene and safety. With a focus on teamwork and individual excellence, this position offers the chance to engage customers and contribute to a rewarding shopping experience. Join a company that values inclusivity and career development, and enjoy a range of fabulous benefits.

Benefits

Competitive salary + paid overtime

Discretionary annual bonus

Generous store and restaurant discount

Subsidised staff restaurant

28 days paid holiday

Extra day off for your birthday

5 extra wellbeing days off

Defined development scheme

Staff shop

Invitation to annual staff party

Qualifications

• Passion for food and previous experience in a customer-facing role.
• Knowledge of Health & Safety and Food Hygiene standards.

Responsibilities

• Provide exceptional service to customers and maintain stock levels.
• Ensure products are presented impeccably and departmental KPIs are met.

Skills

Customer Service

Food Knowledge

Health & Safety Standards

Food Hygiene Standards

Teamwork

Education

Previous Experience in a Relevant Role

Job description

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Client:

Location:

London, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Reference:

efe2c513c0fe

Job Views:

3

Posted:

24.04.2025

Expiry Date:

08.06.2025

Job Description:

Fortnum & Mason’s Food Hall, located on the Lower Ground Floor of our Piccadilly Flagship store, is renowned for its selection of the most unique and finest products sourced from independent suppliers. Our Deli counters boast a mouth-watering range of treats, from freshly made pasta and pies, to delicious sandwiches and our famous Scotch egg, there’s bound to be a temptation for everyone.

Fortnum & Mason are looking for an exceptional Sales Associate to join our busy Deli department. Responsible for demonstrating world-class service, our new team member will possess passion for our product, and an ability to bring this to life for each and every customer.

Reporting to the Floor Manager, our Sales Associate will provide exceptional service to our customers, ensure our stock levels are maintained, that our products are presented impeccably, and that departmental KPI’s are reached through both individual excellence and teamwork.

Our Sales Associate has the opportunity to excite customers with product knowledge, so a confident, engaging and friendly personality is a must, as you will be on a customer-facing counter.

Further to this, our successful candidate will:

1. have a genuine passion for food
2. demonstrate previous experience in a relevant role
3. enjoy creating a sense of pleasure for our customers
4. demonstrate a knowledge of Health & Safety, and Food Hygiene standards
5. be ready to learn our products inside-out and demonstrate a constant hunger for knowledge
6. be able to work 37.5 hours on a rotating rota (including weekends).

In return, we offer fabulous benefits:

• A competitive salary + paid overtime
• Discretionary annual bonus of up to 5% of annual salary
• A generous store and restaurant discount
• A subsidised staff restaurant which uses Fortnum’s ingredients
• 28 days paid holiday (inc. bank holidays) a year, an extra day off for your birthday and 5 extra wellbeing days off (post probation)
• Defined development scheme to grow your career
• Staff shop
• Invitation to our annual staff party
• The opportunity to work for a multi-channel company that put digital first to better our ways of working
• *And because we value your service with us, we give you additional annual leave and incredible gifts once you’ve been with us for 5 years

We are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation. We respect and embrace each other’s differences, to create a truly inclusive environment.

In the last year alone, our people have been recognised and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service and Local Community Awards.