Sales Associate - Childrenswear & Toys - Varied hours (Trafford)

TN United Kingdom; Manchester; On-site; GBP 22,000 - 28,000; Full time

Job summary

A forward-thinking company seeks a dynamic Sales Associate to enhance customer experiences in a vibrant retail environment. This role emphasizes exceptional customer service, where you'll engage with a diverse clientele and share your product knowledge to meet their needs. You'll play a key part in maintaining the store's high standards, managing stock, and adapting to daily challenges. If you're passionate about retail and eager to learn, this opportunity offers a chance to grow within a supportive team. Join us in creating extraordinary shopping experiences that leave a lasting impression.

Qualifications

• Excellent communicator with diverse customers.
• Experienced in sales and service with a proactive approach.

Responsibilities

• Create memorable customer experiences and build rapport.
• Manage stock, conduct sales, and maintain high retail standards.

Skills

Customer Service

Sales Experience

Communication Skills

Problem-Solving

Adaptability

Job description

Job Title: Sales Associate - Childrenswear & Toys - Varied hours (Trafford), Manchester

Client: Selfridges

Location: Manchester, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: bae3aca1cf2f

Job Views: 3

Posted: 08.05.2025

Expiry Date: 22.06.2025

Job Description:

Job Introduction

As a Sales Associate, you are an essential part of a team that creates the extraordinary experiences our customers expect from Selfridges. Customer service is at the heart of what you do; you will be an expert on all things Selfridges and the go-to person to help our customers. You are fully knowledgeable about everything in the store, including the latest products, events, and services that only Selfridges can offer.

As a Sales Associate, you will:

• Work as part of a team focused on creating a memorable customer experience by building rapport, sharing product knowledge, and catering to customer needs.
• Conduct sales, refunds, and exchanges; help customers find suitable items or direct them to our online services.
• Maintain high retail standards by selling, replenishing stock, organizing rails, and hosting.
• Be receptive to customer feedback and use it to improve service, sales, and retail standards.
• Manage and oversee stock, including unpacking deliveries, completing audits, and maintaining the stockroom.
• Adapt to daily challenges; roles may vary across departments, bringing service excellence and collaboration.
• Stay ahead of trends by expanding product and competitor knowledge.
• Follow health, safety, and security procedures, actively preventing stock loss.
• Support the interview process with competency and strength-based questions; assistance is available at every stage.

About You:

• Excellent communicator, able to engage positively with diverse customers.
• Well-informed about products, trends, and competitors, with a willingness to learn through supplier training.
• Experienced in sales and service, proactive in delivering exceptional experiences and offering additional services.
• Capable of replenishing stock, maintaining standards, and motivating others.
• Skilled in problem-solving, resolving customer issues with adaptable approaches.
• Flexible and adaptable to business needs, willing to take ownership of tasks beyond the role.
• Reliable and respectful, embodying our values.

This role requires flexibility, as duties may change based on business needs. All team members are expected to adapt accordingly.