Sales Associate - Body Studio (Spanx) - Full-time

Selfridges; London; On-site; GBP 22,000 - 26,000; Full time

Job summary

A renowned department store in London is seeking a Sales Associate. In this role, you will create memorable customer experiences, conduct sales, and maintain high retail standards. Successful candidates will demonstrate exceptional communication skills, product knowledge, and a commitment to customer service. Flexibility and adaptability are key, along with a reliable team spirit.

Qualifications

• Great communicator capable of positively engaging with all types of customers.
• Well-informed with excellent product knowledge and trend awareness.
• Known for delivering exceptional customer experiences.

Responsibilities

• Create memorable customer experiences by building rapport.
• Conduct sales, refunds, and exchanges while assisting customers.
• Maintain high retail standards and manage stock effectively.

Skills

Customer service expertise

Strong communication skills

Ability to resolve customer issues

Product knowledge

Job description

Job Introduction

As a Sales Associate, you are an essential part of a team that creates the extraordinary experiences our customers expect from Selfridges.

Customer service is at the heart of what you do; you will be an expert on all things Selfridges and the go-to person to help our customers. You are fully knowledgeable about everything in the store, including the latest products, events, and services that only Selfridges can offer.

As a Sales Associate, you will:

• Work as part of a team focused on creating a memorable customer experience by building rapport, sharing product knowledge, and catering to customer needs.
• Conduct sales, refunds, and exchanges, helping customers find suitable alternative items or guiding them to our online services.
• Maintain high retail standards by selling, replenishing stock, organizing rails, and hosting.
• Be receptive to customer feedback and use it constructively to improve service, sales, and retail standards.
• Manage and oversee stock in your department, including unpacking deliveries, completing audits, and maintaining the stockroom.
• Adapt to daily challenges; the role is flexible, and you may work across different departments, bringing your service excellence and collaborative spirit.
• Stay ahead of the latest trends by expanding your product knowledge and understanding of competitors.
• Follow health, safety, and security procedures, actively preventing stock loss.
• Support the interview process, which includes competency and strength-based questions, with available assistance at every stage.

A bit about you:

• Great communicator capable of positively engaging with all types of customers, including international clients.
• Well-informed, with excellent product knowledge, trend awareness, and participation in supplier training.
• Known for sales and service expertise, delivering exceptional experiences and proactively offering additional services.
• Reliable in replenishing stock, maintaining standards, and inspiring colleagues.
• Problem solver with the ability to resolve customer issues effectively and adapt approaches as needed.
• Flexible and adaptable to business needs, willing to take ownership of tasks beyond the role's expectations.
• A trustworthy and respected colleague, embodying our values.

This summary outlines the role; all team members should be flexible as duties may change based on business needs.