Sales Associate - Accessories - 22.5 hours (Trafford)

TN United Kingdom; Manchester; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking a dynamic Sales Associate to join their team in Manchester. This role is pivotal in delivering exceptional customer service and creating memorable shopping experiences. As a Sales Associate, you will engage with customers, share product knowledge, and ensure high retail standards. Your adaptability and problem-solving skills will shine as you manage stock and respond to customer needs. If you are passionate about retail and eager to contribute to a collaborative team environment, this opportunity is perfect for you.

Qualifications

• Excellent communicator, able to engage positively with all customer types.
• Sales and service expert, delivering exceptional service proactively.

Responsibilities

• Work as part of a team to create memorable customer experiences.
• Conduct sales, refunds, and exchanges, assisting customers effectively.

Skills

Customer Service

Communication

Sales Techniques

Product Knowledge

Problem Solving

Flexibility

Job description

Job Description

Job Introduction

As a Sales Associate, you are an essential part of a team that creates the extraordinary experiences our customers expect from Selfridges.

Customer service is at the heart of what you do; you will be an expert on all things Selfridges and the go-to person to help our customers. You will be fully knowledgeable about everything in the store, including the latest products, events, and services that only Selfridges can offer.

As a Sales Associate, you will:

• Work as part of a team focused on creating a memorable customer experience by building rapport, sharing product knowledge, and catering to customer needs.
• Conduct sales, refunds, and exchanges, helping customers find suitable items or directing them to our online services.
• Maintain high retail standards by selling, replenishing stock, organizing rails, and hosting.
• Be receptive to customer feedback and use it to improve service, sales, and retail standards.
• Manage and oversee stock in your department, including unpacking deliveries, completing audits, and maintaining the stock room.
• Adapt to daily challenges; the role may require working in different departments, bringing your service excellence and collaborative spirit.
• Stay ahead of the latest trends by expanding your product and competitor knowledge.
• Follow health, safety, and security procedures, actively preventing stock loss.
• Support the interview process with competency and strength-based questions; assistance is available at every stage.

A bit about you:

• Excellent communicator, able to positively engage with all customer types, including international clients.
• Well-informed, with strong product knowledge and awareness of trends and competitors, supplemented by supplier training.
• Sales and service expert, capable of delivering exceptional service and offering additional services proactively.
• Responsible for replenishing stock, maintaining standards, and inspiring others.
• Problem solver, able to resolve customer issues effectively and adapt approaches accordingly.
• Flexible and adaptable to business needs, willing to take ownership beyond role expectations.
• Reliable and respected colleague, embodying our values.

This role requires flexibility; all team members may be asked to undertake various tasks according to the business's needs.