Sales Associate-1

Columbia Sportswear Company; Ellesmere Port; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading company in outdoor apparel and gear is looking for a Retail Associate II to enhance customer experiences and support the store operations. This role requires strong customer service skills, teamwork, and the ability to operate a POS system. Applicants should have a history of at least 2 years in retail and be ready to handle diverse tasks in a dynamic environment.

Qualifications

• No specific education required, but High School Diploma or GED preferred.
• 2 or fewer years of experience in retail or customer service roles.
• Strong skills in operating Point of Sales and communication systems.

Responsibilities

• Provide exceptional customer service and product information.
• Maintain merchandising standards and assist with cash register transactions.
• Contribute to store profitability and perform keyholder duties as required.

Skills

Customer Service

Problem Solving

Sales Skills

Education

High School Diploma or GED preferred

Tools

Point of Sales (POS) system

Job description

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With over 430 retail stores worldwide, our associates are essential to our business. From ensuring product availability on the sales floor to creating eye-catching visual displays to addressing customer inquiries to running an efficient check out process, our associates create memorable customer experiences while simultaneously assisting the Store Leadership team support Columbia Sportswear Company’s mission of “Connecting Active People with Their Passions.”

As a Retail Associate II you will serve as a brand ambassador to provide exceptional customer service; contributing to the profitability and customer experience in the store. Within this role you will employ your natural problem solving and sales abilities to answer customer questions and make compelling product recommendations while supporting Columbia Sportswear Companies values to enhance customer service and teamwork. The Retail Associate II role is only used for Retail Associates who are in the Designated Key Holder Program.

HOWYOU’LLMAKE A DIFFERENCE

• Provide exceptional customer service by responding to consumer questions or issues regarding product features, benefits and availability; engage with consumers to understand their needs and preferences (e.g., demonstrate and explain merchandise, make suggestions on suitable options for consumers etc.).
• Maintain store standards for visual merchandising, cleanliness, safety; retrieves merchandise from sales floor, stock room, or other inventory locations.
• Perform all required cash register transactions (e.g., sales, returns, exchanges, connecting consumer to loyalty program) efficiently and accurately.
• Contribute to store profitability by receiving, handling, replenishing and processing incoming and outgoing product flow in the stores accurately and efficiently
• Perform designated keyholder duties as needed which may include opening and closing store duties.

YOUHAVE

• No specific education required (High School Diploma or GED preferred)
• 2 (or less) years of experience in position or specialization
• Skill operating a Point of Sales (POS) system, other in-store computerized systems, and telephone

JOB CONDITIONS

• Frequently in a more active environment (i.e., requires ability to constantly move about) that can be physical or strenuous in nature (frequently adjusting/moving items weighing up to 40 lbs.), may frequently use specialized equipment, may have exposure to dust and noise
• Occasionally requires the ability to work in place
• Ability to clearly communicate with others
• Availability to work a flexible retail schedule, which may change seasonally and in response to location-specific business trends or forecasts. All local, state, and federal laws are adhered to when evaluating your availability.

This job description is not meant to be an all-inclusive list of duties and responsibilities, but constitutes a general definition of the position's scope and function in the company.