Sales Associate

Monsoon; Wootton Bridge; On-site; GBP 12,000 - 17,000; Full time

Benefits offered by this job

Unsocial hours premium

Staff discount

Uniform allowance

Free airport parking

Pension scheme

Life assurance

Benefits platform

Birthday day off

Refer a Friend bonus

Job summary

Monsoon at Gatwick Airport seeks enthusiastic Sales Associates to join our team. You will create a warm, memorable shopping experience and deliver outstanding customer service in a fast-paced airport environment.

Use product knowledge to inspire customers, make tailored recommendations, and assist with add-ons while supporting store performance and promotions. Flexible hours and weekend shifts are required.

Qualifications

• Ability to work 18+ and across airport trading hours.
• Willingness to pass CRC, DBS and airport security clearance.
• Able to work Sundays to Saturdays with variable shifts.
• Retail experience is a plus.

Responsibilities

• Create a warm, welcoming and memorable experience for every customer.
• Deliver exceptional customer service with energy and confidence.
• Use product knowledge to inspire customers and recommend products.
• Identify add-on opportunities and drive store performance.
• Stay up to date with promotions and new product launches.

Skills

Customer service

Communication

Team player

Flexibility

Willingness to learn

Job description

• Working collaboratively with your team to achieve sales targets and deliver commercial success.
• Maintaining high standards of housekeeping, organisation and stock replenishment.
• Ensuring the store always looks its best by following visual merchandising standards and guidelines.
• Promoting an inclusive and supportive working environment where everyone feels valued and respected.
• A passion for delivering outstanding customer service.
• A positive, proactive attitude and a willingness to learn.
• Strong communication skills and confidence engaging with customers.
• The ability to thrive in a fast‑paced airport retail environment.
• A team player who takes pride in creating great shopping experiences.
• Be aged 18 years or over.
• Be able to work a variety of shifts across the airport's operating hours (03:30am - 21:00pm).
• Be eligible to complete and pass the required pre‑employment checks. As part of the recruitment process, successful candidates will be required to complete:
  • A Basic Criminal Record Check (CRC).
  • A DBS check.
  • Airport security clearance checks.
  • Verification of a full five‑year employment, education and/or activity history prior to employment.

Have you ever received an exceptional retail experience while travelling and thought, "I’d love to be part of a team like that"? If so, now's your chance to join a first‑class fashion brand at one of the UK's busiest airports. Gatwick Airport Monsoon is looking for enthusiastic and customer‑focused Sales Associates to join our team. Whether you're starting your retail journey or bringing valuable experience, we're looking for passionate team players who love delivering great service and creating memorable customer experiences.

What you'll be doing:

• Creating a warm, welcoming and memorable experience for every customer.
• Delivering exceptional customer service with energy, enthusiasm and confidence.
• Using your product knowledge to inspire customers and recommend products that suit your needs.
• Identifying opportunities for add‑on and linked sales, helping customers complete their look while driving store performance.
• Staying up to date with promotions, campaigns and new product launches.

You'll work your contracted hours each week, with shifts scheduled across our trading week from Sunday to Saturday. As an airport store, flexibility is key, and during busy trading periods or to provide holiday cover, there may be opportunities to work additional hours. You may also be asked to support neighbouring stores and wider teams when required. We understand that everyone has commitments outside of work, so if you have specific availability or preferences, talk to us - we'll always do our best to accommodate where possible.

What's in it for you?

We believe in rewarding our colleagues and offering benefits that make a difference:

• Competitive salary plus an additional unsocial hours premium for shifts worked between midnight and 6am
• Company Bonus Scheme - rewarding you for helping deliver great results
• Generous staff discount of up to 50% across our collections
• Seasonal Uniform Allowance - showcase your favourite Accessorize styles while you work
• Free airport parking for full-time colleagues
• Pension scheme, life assurance and other core benefits
• Access to our benefits platform offering discounts, wellbeing support, financial guidance and much more
• Long service recognition and rewards
• Holiday entitlement, plus an additional day off to celebrate your birthday

• Refer a Friend Scheme - earn a bonus when you successfully introduce new colleagues to the business