Sales Associate

First Call Contract Services, Ltd.; Tottenham; On-site; GBP 30,000 - 33,000; Full time

Job summary

A leading UK B2B fabric wholesaler seeks a passionate Fabric Sales Associate in North London. This pivotal role focuses on customer support, sales, and collaboration within a rebranded, modernizing company. With great opportunities for personal growth and a supportive culture, it's perfect for those who love textiles and customer interaction.

Benefits

Statutory pension

Monthly in-office pizza social

Yearly company Christmas outing

Supportive and friendly work culture with opportunities to grow

Participation in a major rebrand and modernization project

Qualifications

• Experience in a customer-facing sales or retail environment.
• Proficiency with CRM systems and digital tools is a plus.

Responsibilities

• Provide expert guidance on fabric selection and build long-lasting customer relationships.
• Drive growth by identifying new business opportunities.
• Respond to inbound queries to ensure professional support.

Skills

Customer Service

Sales Skills

Relationship Management

Communication

Multitasking

Tools

CRM Systems

Job description

Fabric Sales Associate - North London

Location: Edmonton, North London
Job Type: Full Time (including 1 Sunday per month)
Salary: £30,000-£33,000 per annum (OTE up to £35,000+)

Our client, a leading UK B2B fabric wholesaler with over 140 years of heritage, is seeking a personable and detail-oriented Fabric Sales Associate to join their growing team. Trusted by retailers, designers, and makers across the fashion and craft sectors, they are currently undergoing an exciting rebrand and digital transformation. This is a fantastic opportunity to join a forward-thinking business at a pivotal moment of growth and innovation.

The Role

As a Fabric Sales Associate, you will be the first point of contact for small maker and independent designer clients. Your role combines hands-on product guidance in the showroom, excellent customer service, and proactive support of new business development. You'll play a crucial role in ensuring a seamless, engaging customer journey from enquiry to delivery.

Key Responsibilities

• Customer Support & Relationship Management:
  Welcome and assist walk-in customers, providing expert guidance on fabric selection. Build long-lasting relationships and identify opportunities for upselling and cross-selling.

• Sales & Revenue Generation:
  Drive growth within the maker customer segment by identifying and pursuing new business opportunities.

• Inbound Communications:
  Respond to inbound queries via phone, email, and in person, ensuring timely and professional support.

• Market Feedback & Insight:
  Collect and report on customer feedback and market trends to influence product development and strategy.

• Cross-Functional Collaboration:
  Work closely with internal teams-Buying, Marketing, and Warehouse-to maintain seamless customer service and aligned strategies.

What You'll Bring

• A genuine passion for textiles and fabric

• Experience in a customer-facing sales or retail environment

• Strong multitasking and organisational skills

• Confident communication and people skills

• Proficiency with CRM systems and digital tools is a plus

• A proactive, team-oriented attitude with a customer-first mindset

Working Hours

• Monday-Thursday: 9:00am - 5:30pm

• Friday:
  * 9:00am - 3:30pm (winter months)
  * 9:00am - 4:30pm (summer months)

• One Sunday per month: 8:30am - 3:00pm (no additional weekend expectations)

Salary & Bonus Structure

• Base salary: £30,000-£33,000 per annum

• Performance Bonus: Up to £2,000-£3,000+ annually (paid at year-end, post 6-month probation)
  * Based on % increase from total sales within the maker segment

• OTE: £32,000-£35,000+, negotiable based on experience

Benefits

• Statutory pension

• Monthly in-office pizza social

• Yearly company Christmas outing

• Supportive and friendly work culture with opportunities to grow

• Be part of a major rebrand and modernisation project

Ready to apply?
If you're passionate about textiles, love working with people, and want to help shape the future of fabric retail, we'd love to hear from you.