Sales Associate

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Castore exists for one single reason – to make athletes better. Our ethos is built upon the philosophy of BETTER NEVER STOPS, an ideal deeply infused in our DNA and something we strive to live every single day. We utilise advanced engineering and unique technical fabrics to create the highest quality sportswear in the world for athletes who demand the very best. Designed with a passion for innovation with specialist features to help to optimise athletic performance in all conditions.

The founders’ vision is to build Castore into a brand respected across the globe for a deep and unrelenting commitment to engineering the highest quality sportswear in the world, with no stone left unturned in its search for innovation and performance enhancement.

The sportswear market has been dominated by a small clique of mass-market brands and the vision is for Castore to be a premium alternative to these, the natural brand of choice for discerning athletes who demand the very best.

The Role

A Sales Associate is a key role within our stores, offering the opportunity to be part of a dedicated team, working closely with premium products and customers to achieve daily targets.

Our goal is for customers to experience the ‘Castore experience’ as soon as they step into our stores. It’s your responsibility to inform customers about our products and drive service and sales within the store.

This is a temporary pop-up store, so the role will be on a temporary contract.

Responsibilities

1. Greeting and serving customers as they enter the store.
2. Acting as an ambassador for the Castore brand.
3. Providing excellent customer service at all times.
4. Advising and assisting customers.
5. Handling complaints or escalating serious issues to the manager on duty.
6. Conducting customer transactions.
7. Replenishing stock on the shelves.
8. Assisting with store deliveries.
9. Monitoring and reporting on KPIs, e.g., in-store orders, e-receipts.
10. Identifying opportunities for upselling products and add-on sales.

Skills & Qualities

• Ability to thrive in a sales-targeted environment.
• Capacity to work independently or as part of a team.
• Excellent written and verbal communication skills.
• Initiative and problem-solving skills.
• Friendly and positive attitude.

What We Offer

• Opportunity to build a career with a fast-paced, high-growth brand.