Sales Associate

LONGCHAMP; Manchester; On-site; GBP 24,000 - 32,000; Full time

Job summary

LONGCHAMP, a prestigious luxury retail brand, is seeking a committed and energetic Customer Service representative for their Manchester store. This role involves assisting customers, maintaining brand standards, and contributing to a high-quality retail experience. Ideal candidates will have experience in luxury retail, exceptional communication skills, and a passion for fashion and customer service.

Qualifications

• 3+ years' experience in luxury service retail environment.
• Recognized for exemplary behavior and dynamism.
• Brand Ambassador experience with Mandarin, Cantonese, Japanese, or Korean is a plus.

Responsibilities

• Greeting and assisting customers, ensuring exceptional service.
• Building customer loyalty through personalized follow-up.
• Key holder responsibilities for store opening and closing.

Skills

Customer oriented

Interpersonal skills

Communication skills

Sales techniques

Proactivity

Education

College degree in fashion or related field

Tools

Retail point of sale system

Job description

Based in Paris, Longchamp is first and foremost a large, optimistic and independent family business with an international reputation.
Joining Longchamp means taking part in the creation and distribution of fashion and leather goods that are both fair and beautiful and the result of excellent craftsmanship.
With a presence in over 25 countries and a network of over 3,500 employees, the company is now looking for new, free-spirited, creative and committed talent to continue its development in the UK market in a demanding and caring working environment.
Our quickly developing business in the UK and worldwide provides an exciting background for personal development and many opportunities for growth. Manchester Trafford Selfridges
Customer service

• Greeting and assisting local and international customers, adopting a proactive approach when introducing them to the brand, collections and product lines ;
• Listening to and identifying the customer's needs ;
• Ensuring customer service policy is respected : delivering sincere and impeccable customer service in accordance with the steps in the company's sales process to ensure that every customer has a memorable and unique experience ;
• Developing an effective sales pitch ;
• Demonstrating proficiency in complementary and additional sales techniques ;
• Delivering after-sales service, dealing with any customer dissatisfaction & complaints by offering solutions which best meet customers' needs ;
• Sales and promotions preparations.

Clienteling

• Building customer loyalty and ensuring personalised follow-up to maintain ongoing and appropriate contact with the customer;
• Developing and actively monitoring the store's customer portfolio using the CRM resources available.

Organisation of the store

• Key holder for opening and closing the store, If applicable and as required;
• Opening and closing the checkout, cashing up when necessary;
• Ticketing when necessary;
• Deliveries and Floor replenishment, when necessary;
• Ensuring that the store operates efficiently;
• Ensuring that products are displayed in line with the company's image and merchandising standards;
• Assisting with annual and rolling stock-takes;
• Assisting with stock control and suggesting where restocking may be required.

REQUIRED PROFILE

• We seek enthusiastic, reliable, energetic, self-starters with at least 3 plus years’ experience working in a luxury service retail environment.
• You are recognized for your exemplary behavior, your dynamism, your autonomy and your proactivity
• Your interpersonal and communication skills will enable you to be customer oriented (listening skills…) and work in team .
• A college degree in fashion or a related retail industry and/or boutique or fashion related industry experience is strongly preferred, but not required.
• Experience with retail point of sale system and key holder experience is a plus but overall, candidates who are passionate about luxury retail and customer service are highly encouraged to apply.
• Brand Ambassador experience with the ability to speak Mandarin, Cantonese, Japanese or Korean would be a plus.