Sales Associate

Castore; Manchester; On-site; GBP 12,000 - 17,000; Part time

Benefits offered by this job

Competitive salary

Career growth in fast-paced brand

Job summary

Castore in Manchester is seeking a Sales Associate to join our premium store team. You will greet customers, inform them about our products, and help drive service and selling to meet daily targets.

This part-time role is on an 8-hour per-week contract and will place you at the heart of the Castore experience. You will work with premium product, deliver outstanding customer service, manage stock replenishment, and support store deliveries while monitoring KPIs.

Qualifications

• Experience in a sales-targeted environment.
• Strong written and verbal communication skills.
• Ability to work independently or as part of a team.

Responsibilities

• Greet and serve customers as they enter the store.
• Act as an ambassador for Castore and promote the brand.
• Provide excellent customer service at all times.
• Advise and assist customers with product selection.
• Handle complaints or escalate to the manager on duty.
• Conduct customer transactions at the till.
• Replenish stock on shelves and assist with deliveries.
• Monitor KPIs and report on performance (e.g., orders in store, e-receipts).
• Identify opportunities for upselling and add-on sales.

Skills

Customer service

Communication skills

Teamwork / independence

Sales driven

Job description

Castore exists for one single reason - to make athletes better. Our ethos is built upon the philosophy of BETTER NEVER STOPS, an ideal deeply infused in our DNA and something we strive to live every single day. We utilise advanced engineering and unique technical fabrics to create the highest quality sportswear in the world for athletes who demand the very best. Designed with a passion for innovation with specialist features to help to optimise athletic performance in all conditions.

The founders' vision is to build Castore into a brand respected across the globe for a deep and unrelenting commitment to engineering the highest quality sportswear in the world, with no stone left unturned in its search for innovation and performance enhancement.

The sportswear market has been dominated by a small clique of mass-market brands and the vision is for Castore to be a premium alternative to these, the natural brand of choice for discerning athletes who demand the very best.

The Role

A Sales Associate is a very important role within our stores, you will be given the opportunity to be part of a hard working team, working closely with premium product, customers and achieving daily targets.

We want our customers to step into store and feel the 'Castore experience It's your job to inform all customers about our products and drive the force behind service and selling within our stores.

This role is on an 8-hour per-week contract

Responsibilities

• - Greeting and serving customers as they enter the store.
• - Acting as an ambassador for our Castore brand.
• - Always provide excellent customer service.
• - Advising and assisting customers.
• - Handling complaints or forwarding serious issues to the manager on duty.
• - Conducting customer transactions.
• - Replenishing the supply of stock on the shelves.
• - Assisting with store deliveries.
• - Replenishment of the store.
• - Monitor and report on KPIs regularly, e.g. Order in store, E-receipts.
• - Identify opportunities for up selling products and add-on sales.

Skills & Experience

• - The ability to thrive in a sales targeted environment.
• - The capacity to work alone or as part of a team.
• - Outstanding written and oral communication skills.
• - A desire to use your initiative to solve problems.
• - Friendly positive attitude.

What We Offer

• Competitive salary
• A chance to build a career with a fast paced, high growth brand