Sales Associate

Castore; Livingston; On-site; GBP 12,000 - 17,000; Part time

Job summary

Castore is seeking a Sales Associate for an 8-hour per week role, with Monday to Friday availability in-store. The position focuses on delivering the Castore experience, driving sales, and embodying the brand ethos in every customer interaction.

You will greet customers, advise on products, process transactions, and help maintain stock while contributing to weekly targets. This entry-level role offers exposure to premium products and a fast-paced team environment.

Qualifications

• The ability to thrive in a sales targeted environment.
• Outstanding written and oral communication skills.
• Friendly, positive attitude and initiative.
• Ability to work alone or as part of a team.

Responsibilities

• Greeting and serving customers as they enter the store.
• Acting as an ambassador for our Castore brand.
• Provide excellent customer service at all times.
• Advise and assist customers with product selection.
• Handle complaints or escalate to the manager on duty.
• Conducting customer transactions and processing payments.
• Replenishing stock on shelves and assisting with deliveries.
• Monitor KPIs such as in-store orders and e-receipts.
• Identify opportunities for upselling and add-on sales.

Skills

Sales skills

Communication

Teamwork

Problem solving

Customer service

Job description

Castore exists for one single reason – to make athletes better. Our ethos is built upon the philosophy of BETTER NEVER STOPS, an ideal deeply infused in our DNA and something we strive to live every single day. We utilise advanced engineering and unique technical fabrics to create the highest quality sportswear in the world for athletes who demand the very best. Designed with a passion for innovation with specialist features to help to optimise athletic performance in all conditions.

The founders’ vision is to build Castore into a brand respected across the globe for a deep and unrelenting commitment to engineering the highest quality sportswear in the world, with no stone left unturned in its search for innovation and performance enhancement.

The sportswear market has been dominated by a small clique of mass-market brands and the vision is for Castore to be a premium alternative to these, the natural brand of choice for discerning athletes who demand the very best.

The Role

A Sales Associate is a very important role within our stores, you will be given the opportunity to be part of a hard working team, working closely with premium product, customers and achieving daily targets.

We want our customers to step into store and feel the ‘Castore experience It’s your job to inform all customers about our products and drive the force behind service and selling within our stores.

This role is on an 8-hour per-week contract and requires Mon - Fri availability.

Responsibilities

• Greeting and serving customers as they enter the store.
• Acting as an ambassador for our Castore brand.
• Always provide excellent customer service.
• Advising and assisting customers.
• Handling complaints or forwarding serious issues to the manager on duty.
• Conducting customer transactions.
• Replenishing the supply of stock on the shelves.
• Assisting with store deliveries.
• Replenishment of the store.
• Monitor and report on KPIs regularly, e.g. Order in store, E-receipts.
• Identify opportunities for up selling products and add-on sales.

Skills & Experience

• The ability to thrive in a sales targeted environment.
• The capacity to work alone or as part of a team.
• Outstanding written and oral communication skills.
• A desire to use your initiative to solve problems.
• Friendly positive attitude.

What We Offer

Competitive salary

A chance to build a career with a fast paced, high growth brand