Sales Associate

LONGCHAMP; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player in luxury fashion seeks a dynamic Sales Associate to join their team in London. This role involves delivering exceptional customer service, building lasting relationships, and contributing to a vibrant store environment. The ideal candidate will possess a passion for luxury retail and a knack for sales, ensuring every customer has a memorable experience. With opportunities for personal development and career growth, this position offers a chance to thrive in a supportive and creative atmosphere. Join a team that values diversity and inclusion, and be part of a brand known for its craftsmanship and quality.

Benefits

Generous Holiday Allowance

Private Health Cover

Staff Discount

Monthly and Annual Bonuses

Pension Contributions

Enhanced Maternity/Paternity/Adoption Pay

Qualifications

• 3+ years experience in luxury retail with a customer-oriented approach.
• Strong interpersonal skills and ability to build customer loyalty.

Responsibilities

• Greet and assist customers, providing exceptional service.
• Manage store operations, including opening and closing procedures.

Skills

Customer Service

Sales Techniques

Interpersonal Skills

Communication Skills

Multilingual Skills

Education

Degree in Fashion or Retail

Tools

Retail POS Systems

CRM Tools

Job description

Job Description

Title: Sales Associate

Location: Westfield

Reports To: Store Manager

The Brand

Based in Paris, Longchamp is a large, optimistic, and independent family business with an international reputation.

Joining Longchamp means participating in the creation and distribution of fashion and leather goods that are both fair and beautiful, reflecting excellent craftsmanship.

With a presence in over 25 countries and a network of over 3,500 employees, the company seeks new, free-spirited, creative, and committed talent to support its growth in the UK market within a demanding and caring environment.

Our expanding business worldwide offers exciting opportunities for personal development and career growth.

Customer Service

• Greeting and assisting local and international customers, proactively introducing them to the brand, collections, and product lines;
• Listening to and identifying customer needs;
• Respecting customer service policies by delivering sincere and impeccable service following the company's sales process to ensure a memorable customer experience;
• Developing effective sales pitches;
• Applying complementary and additional sales techniques;
• Providing after-sales service, handling dissatisfaction and complaints with appropriate solutions;
• Preparing for sales and promotions.

Clienteling

• Building customer loyalty through personalized follow-up and ongoing contact;
• Monitoring and developing the store's customer portfolio using CRM tools.

Store Organization

• Key holder for opening and closing the store, if applicable;
• Opening and closing the checkout, cashing up as needed;
• Ticketing and stock replenishment when necessary;
• Ensuring efficient store operations;
• Maintaining product displays in line with company standards;
• Assisting with stock takes and stock control, suggesting restocking needs.

REQUIRED PROFILE

• Enthusiastic, reliable, energetic self-starters with at least 3 years' experience in luxury retail;
• Recognized for exemplary behavior, dynamism, autonomy, and proactivity;
• Strong interpersonal and communication skills, customer-oriented with team spirit;
• Fashion or retail industry degree preferred; experience in boutique or fashion retail advantageous;
• Experience with retail POS systems and key holder responsibilities is a plus;
• Passion for luxury retail and customer service encouraged; multilingual skills (Mandarin, Cantonese, Japanese, Korean) a plus.

Benefits

Competitive salary, monthly and annual bonuses, pension contributions, generous holiday allowance, private health cover, enhanced maternity/paternity/adoption pay, staff discount.

Longchamp values diversity and inclusion, fostering an equitable work environment that recognizes the importance of diverse perspectives. The company promotes authenticity, individuality, and equal employment opportunities, empowering employees to reach their full potential and grow professionally and personally.