Sales Associate

Smartwool; Greater London; On-site; GBP 18,000 - 22,000; Full time

Job summary

Smartwool in London is seeking a Retail Associate to support the daily operations of our stores and assist customers with routine tasks. The role focuses on practicality, reliable service, and teamwork in a fast-paced retail setting.

This position emphasizes following simple instructions, basic numeracy and literacy, and may involve operating simple equipment under supervision as needed.

Qualifications

• High school diploma or equivalent; associate degree preferred.
• One year of experience preferred.
• Ability to read and follow simple instructions.
• Non-office based roles may operate simple equipment under guidance.

Responsibilities

• Support the daily operations of retail stores.
• Perform a variety of routine assignments.

Skills

Basic numeracy

Basic literacy

Education

High school diploma or equivalent

Associate's degree preferred

Job description

Principal Accountabilities

• Under direct supervision: Support the daily operations of retail stores
• Perform a variety of routine assignments

Knowledge & Skill Requirements

• High school diploma or equivalent education; Associate's degree preferred
• One year of experience preferred

Knowledge & Application

• Basic level of education will be required; reading, writing, and basic numeracy
• Required to follow simple instructions
• No formal occupational training required
• Non-office based roles may operate some simple equipment under guidance and instruction

Problem Solving

• Problems encountered will be defined, repetitive, and routine with a solution readily available
• All nonstandard problems will be referred to supervisor or more experienced incumbent
• Solutions are obvious or there are a finite number of clear-cut alternatives
• Solutions can be reached and applied immediately

Interaction

• Interaction with others is limited to own team with little requirement for internal or external contact
• Basic numeracy and literacy skills required
• Displays common courtesy and politeness and uses basic verbal skills

Impact

• Supports the achievement of goals through personal effort in own work area
• Impact will be limited to the delivery of own work tasks which will be managed on a day-to-day or task-by-task basis
• Financial/business impact will typically be considered immeasurable

Accountability

• Accountable for delivery of own tasks to agreed time and quality standards
• Typically no awareness of cost and profitability required
• Performance measured frequently against predefined service level requirements or equivalent metric

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