Call Centre Agent

EE Limited; North Shields; Sur place; GBP 26 000 - 27 000; Plein temps

Avantages offerts par ce poste

Uncapped commission

Starting salary £26,116–£26,738

Brilliant benefits

Career growth

Flexible hours

Résumé du poste

EE Limited in North Tyneside contact centre is looking for an outgoing, energetic sales advisor. You'll join a lively team, take incoming calls from EE customers, and help them find the best deals on phones and broadband. You'll also help them navigate the tech products we sell and match them with the perfect option.

We offer a starting salary with uncapped commission, plus brilliant benefits, career growth across EE and BT, and flexible hours to suit your needs.

Qualifications

• Excellent listener and fluent talker required.
• Experience in customer-facing roles advantageous.
• Willingness to learn about EE products and deals.

Responsabilités

• Take incoming calls from existing EE customers to find the best deals.
• Help customers navigate EE phones, broadband and other tech products.
• Identify customers' needs to match them with the right product.

Description du poste

If you're outgoing, full of energy and love talking to people, you'd be better off in sales with EE. Maybe you've worked in retail, or hospitality before. You know how to deal with customers but you're looking for something more exciting - a job that's going to challenge you. And, of course, you want to earn a bit more cash.

Our North Tyneside OR Gosforth team's full of people like you - so you'll be in great company here. What does being a sales advisor involve? You'll join a lively sales team in our North Tyneside OR Gosforth contact centre. We'll train you to take incoming calls from existing EE customers and help them find the best deals on their phones and broadband. You'll also help them to navigate the different tech products we sell. You need to be a great listener as well as a fluent talker. A lot of the time, you'll pick up on something that someone has said, then use that to match them with the perfect product.

Don't let what you've heard about sales put you off. Let's smash a few myths.

• Yes, there are targets to hit. But the kind of people who like sales, love that. You're probably naturally competitive. You get a buzz out of beating the person next to you. You hate being bored at work.
• It's not cold calling. The calls come in to you and you decide how best you can help the customer. That's why we value resourceful people who like fixing problems.
• People say it's hard selling. It's really not! You're basically talking to people about fun tech stuff that they already want. Who doesn't love a better phone, faster broadband or a new console?

Why you'll be better off at EE

• GREAT MONEY - you start on £26,116 which goes up to £26,738 after 8 months.
• UNCAPPED COMMISSION - the more you sell, the more you can earn.
• BRILLIANT BENEFITS - including 24/7 GP appointments for you and your family, free parking and discounts on EE products like phones and broadband that could save you £100s every year.
• GROWTH - we're passionate about developing our people. There are plenty of career paths across EE and BT.
• FLEXIBILITY - you can bank hours then take time off when you need. Plus, generous leave for carers and anyone starting a family.