Sales Associate

Prada Group; City of Westminster; On-site; GBP 26,000 - 38,000; Full time

Job summary

Prada Westminster in the United Kingdom is seeking a Senior Sales Associate to join the team reporting to the Store Director. You will build relationships with customers and maximize sales while upholding store standards of image, product presentation, and operations, delivering an exceptional customer experience.

You will partner with management to meet sales targets, expand product knowledge, master selling skills, and act as a brand ambassador to VIP clients, driving loyalty and favorable

Qualifications

• More than 5 years of experience in luxury retail.
• Proven ability to drive sales and meet targets.
• Strong customer service skills and client relationship management.
• Experience representing a premium brand and engaging VIP clients.

Responsibilities

• Partner with management to strategically achieve sales targets.
• Master selling skills to satisfy customer needs and maximize opportunities across all categories.
• Promote the Retail Excellence Program with clients and staff.
• Build strong partnerships with clients and management through effective communication.
• Ensure exceptional customer service standards and act as brand ambassador to VIP clients.
• Deliver an elevated customer experience during and after sale service.
• Capture customer data and maintain long-term relationships.
• Organize in-store/promotional events and community outreach.
• Ensure stock/backroom are well managed; maintain store presentation and VM standards.
• Comply with company policies and uphold inclusive, high-energy team environment.
• Have 5+ years in luxury retail; exhibit creative eye for fashion.

Skills

Luxury retail experience

Customer service excellence

Sales targets

Relationship building

Brand ambassador

Job description

The Senior Sales Associate will join our team reporting to the Store Director. You will build relationship with customers and maximize sales opportunity, whilst maintaining store standards in terms of image, product and operations, and delivering the Versace customer experience. Business & Client Management

• Partner with management team to strategically achieve sales targets
• Strive to always increase brand and product knowledge
• Master selling skills to satisfy customer needs
• Take action to maximize the sales opportunity on all categories
• Embrace and promote our Retail Excellence Program with both clients and staff
• Build strong partnerships with clients, peers, and management through effective communication
• Ensure superlative customer service standards, to meet customer expectations
• Act as brand ambassador to build relationships with new customers and VIP clientele
• Deliver the ultimate Versace experience to increase customer loyalty
• Drive results through delivering an elevated customer experience both during and after sale service

CRM activities

• Capture customer data all the time
• Proactively take possible actions to maintain a long‑term relationship with customers
• Participate in the organization of In‑store and Promotional events
• Implement and manage the boutique's community outreach program to maintain active social relationships with clients

Operations

• Ensure the stock and the backroom are effectively managed and operational duties are met (goods receiving, transferring, stock take, stock arrangement, reporting etc.)
• Remain in compliance with operational and company policies and procedures
• Ensure store presentation and visual merchandising standards are maintained according to company directives and participate to VM set‑up, Prada Group promotes an inclusive work environment, ensuring equal opportunities for all candidates, regardless of gender, ethnicity, sexual orientation, disability, or other personal characteristics. We believe that diversity is a value and we are committed to build a fair and respectful workplace for all.
• Print
• more than 5 years' experience in retail - luxury experience preferred
• Creative skills and "eye for fashion", attention to detail

WE'D LOVE TO SEE

• High level of knowing trends
• An entrepreneur with the ability to drive results
• Well connected with a strong ability to engage
• Elevated customer service skills; a true fashion expert with a passion for sales
• A positive, outgoing, high‑energy personality able to thrive within a high paced environment and being multi‑tasking
• Strong relationships skills and ability to maintain long‑term with clients and community and understands the needs and changes of the market
• Ability to work in a team

Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. The Group, a world leader in the luxury sector, operates in more than 45 countries with the PRADA, Miu Miu, Versace, Church's, Car Shoe and Luna Rossa brands, and has employees of over 100 nationalities.