Sales Associate

Diageo; Birmingham; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading beverage company seeks a Sales Associate in Birmingham to deliver exceptional customer service and drive sales in a luxury retail setting. The ideal candidate will have a passion for customer engagement, proven retail experience, and strong communication skills. This role involves achieving sales targets, maintaining high visual merchandising standards, and representing the brand with excellence.

Qualifications

• Proven experience in retail or luxury sales environments is highly desirable.
• Demonstrated passion for delivering outstanding customer service.
• Ability to engage effectively across diverse clientele.

Responsibilities

• Welcome customers warmly and create a memorable first impression.
• Engage with customers to understand their needs.
• Achieve individual sales targets while contributing to team objectives.

Skills

Exceptional communication skills

Strong organizational skills

Customer service orientation

Job description

Diageo Birmingham, England, United Kingdom

Join or sign in to find your next job

Join to apply for the Sales Associate role at Diageo

Diageo Birmingham, England, United Kingdom

Join to apply for the Sales Associate role at Diageo

This range is provided by Diageo. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Diageo Retail Concession Sales Associate at Selfridges

Contract: 9 Months

Reports To: DTC Retail Operations Manager

Location: Birmingham

DIAGEO CONTEXT

Diageo was created in 1997 but its business is built on the principles and foundations laid years before by giants of the industry – Arthur Guinness, John Walker, Elizabeth Cumming and many more. Today, Diageo is a world class leader in beverage alcohol, producing an outstanding collection of over 200 brands and owning the top two largest spirit brands in the world, Johnnie Walker and Smirnoff and 20 of the world’s top 100 spirit brands. Its portfolio also includes Crown Royal, J&B, Buchanan’s and Windsor Whiskies, Cîroc and Ketel One vodkas, Captain Morgan, Baileys, Don Julio, Tanqueray and Guinness. Diageo has built a strong platform for growth – through investment in its own brands, and by acquisition to broaden the geographical footprint and category depth and range. The company’s strong local business units are well-positioned to win in increasingly competitive and fast-paced environments. Diageo’s portfolio is well-diversified across price-tiers, enabling it to participate where consumer opportunity is greatest, and to capture shifts in consumer preference. Diageo's culture is built and maintained by the five values that underpin its business and guide how Diageo works. At Diageo, employees are passionate about its customers and consumers and want to be the best. They give each other the freedom to succeed and value each other. Employees work hard so they can be proud of what they do and how they do it. While Diageo moves at pace, constantly evolving and improving, its values remain consistent. Diageo wants that employees live these values every day, everywhere so that Diageo can be proud of what they do and be the best that they can be.

More about Diageo is available at its web site: https://www.diageo.com/

ROLE DIMENSIONS

The Retail Concession Sales Associate is a key player in our luxury retail concession, responsible for delivering exceptional customer service and driving sales. You will work closely with the Retail Concession Manager to ensure that every customer interaction reflects our brand's prestige and commitment to excellence

Top Accountabilities

• Welcome customers warmly, creating a memorable first impression.
• Engage with customers to understand their needs and preferences, offering tailored product recommendations.
• Develop strong relationships with clients, fostering loyalty and repeat business through personalized follow-ups.
• Achieve individual sales targets while actively contributing to team objectives.
• Implement strategic selling techniques to maximize revenue opportunities, including upselling and cross-selling.
• Participate in planning and executing promotional activities and events designed to enhance store visibility and drive traffic.
• Maintain comprehensive knowledge of all products within the concession, including new arrivals and exclusive offerings.
• Attend regular training sessions to stay informed about brand developments and become a true ambassador of our luxury products.
• Communicate product benefits effectively, aligning them with customer desires.
• Assist in maintaining high visual merchandising standards that reflect the luxury nature of our brand.
• Support inventory management processes by conducting regular stock checks, ensuring accurate replenishment, and organizing displays meticulously.
• Collaborate with colleagues to ensure seamless day-to-day operations within the concession.
• Handle inquiries, complaints, returns, and exchanges professionally, turning challenges into opportuni ties for enhancing customer satisfaction.
• Strive consistently to exceed customer expectations through proactive service delivery.
• Work collaboratively with team members to foster a positive working environment that encourages growth and development.
• Share insights on consumer trends and feedback with management to inform strategic decision
  
  
  

Ideal Experiences / Qualifications / Capabilities

• Proven experience in retail or luxury sales environments is highly desirable.
• Exceptional communication skills with an ability to engage effectively across diverse clientele.
• Demonstrated passion for delivering outstanding customer service while achieving ambitious sales targets.
• Strong organizational skills coupled with attention to detail in operational tasks
  
  
  

Diageo Leadership Standards Win through Execution

• Sets and pursues direction without guidance and takes a wide view of their accountabilities
• High energy and ambition to achieve successful outcomes and high standards
• Balances analysis and execution and adjusts thinking in the face of new information
• Actively spots opportunities or issues and identifies which are urgent and important
• Generates a range of workable solutions, decides what should be done and takes action
  
  
  

Shape the Future

• Sees the big picture and possibility from multiple angles and through a creative lens
• Frames issues in a way that creates clarity and incorporates others' best thinking
• Accurately digests large amounts of information and breaks down complex problems thoroughly
• Challenges themselves and others to take on new or unfamiliar tasks and ways of working
  
  
  

Inspire through Purpose

• Finds broader meaning in their work and aspires to make a significant difference
• Reads their environment and understands how culture and context influences people's perspectives
• Is actively aware of the impact they have on others and tunes in to the needs of individuals around them
• Communicates in a compelling, persuasive, and impactful way
• Draws on a variety of influencing styles to engage different audiences
  
  
  

Invest in Talent

• Displays confidence in their ability to meet challenges and succeed
• Maintains belief and optimism and bounces back quickly from setbacks or failures
• Demonstrates a realistic and thoughtful awareness of their own capabilities
• Proactively seeks feedback and development for growth and takes action
  
  
  

As a temporary contractor, you'll be employed by our Managed Service Provider, Magnit Global, who manage most of our temporary contract hiring, you will not be employed by Diageo

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Contract

Job function

• Job function

  Sales and Business Development

• Industries

  Beverage Manufacturing

Referrals increase your chances of interviewing at Diageo by 2x

Get notified about new Salesperson jobs in Birmingham, England, United Kingdom.

Birmingham, England, United Kingdom 1 week ago

Birmingham, England, United Kingdom 2 weeks ago

32hr Sales Assistant, Ladies Footwear, Selfridges Birmingham

Birmingham, England, United Kingdom 3 weeks ago

Sales Associate III - CE UK Birmingham (11-19 Hours)

Birmingham, England, United Kingdom 2 weeks ago

Birmingham, England, United Kingdom 1 week ago

Seasonal Sales Associate - Fulltime hours (Birmingham)

Birmingham, England, United Kingdom 1 week ago

Birmingham, England, United Kingdom 3 weeks ago

Redditch, England, United Kingdom 1 month ago

Birmingham, England, United Kingdom 1 week ago

Birmingham, England, United Kingdom 1 week ago

Birmingham, England, United Kingdom 2 days ago

Door to Door Sales - Birmingham (OTE £50k)

Birmingham, England, United Kingdom 2 months ago

Walsall, England, United Kingdom 1 month ago

Sales Assistant/Keyholder - Smiggle UK - Solihull

West Midlands, England, United Kingdom 3 weeks ago

Field Sales Representative Automotive Sector

West Midlands, England, United Kingdom 4 weeks ago

Sales Associate - Kate Spade, Birmingham (15-22 Hours) 1

Birmingham, England, United Kingdom 17 hours ago

Sales Associate IV - CE UK Birmingham (8-10 Hours)

Birmingham, England, United Kingdom 2 weeks ago

West Midlands, England, United Kingdom 12 hours ago

Birmingham, England, United Kingdom 3 months ago

Entry Level Sales Representative - Immediate Start

Wishaw, England, United Kingdom 2 weeks ago

Birmingham, England, United Kingdom 3 months ago

Entry Level Salesperson - Immediate Start

Birmingham, England, United Kingdom 3 weeks ago

Birmingham, England, United Kingdom 3 months ago

Seasonal Sales Associate - Part time hours (Birmingham)

Birmingham, England, United Kingdom 1 day ago

Birmingham, England, United Kingdom 3 weeks ago

Birmingham, England, United Kingdom 3 weeks ago

Birmingham, England, United Kingdom 2 days ago

Birmingham, England, United Kingdom 3 weeks ago

Birmingham, England, United Kingdom 17 hours ago

Birmingham, England, United Kingdom 3 weeks ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.