Sales Assistants

Today, Dunelm; Cramlington; On-site; GBP 11,000 - 14,000; Part time

Benefits offered by this job

25 days annual holiday

Birthday off

Staff discounts

Cycle to work scheme

Job summary

Your local Dunelm store is seeking an Evening Sales Assistant for at least 16 hours per week. You’ll be trained across tills, shop floor, hosting orders, and stock delivery while helping customers and maintaining a tidy, welcoming store environment.

As a friendly team member, you’ll support store management and colleagues to deliver memorable customer experiences, with flexible hours and opportunities to grow within a leading homeware retailer.

Qualifications

• Minimum 16 hours per week, evening availability.
• Fully flexible across the week is required.
• Customer-facing store life training will be provided.

Responsibilities

• Serve customers at tills and handle returns with care.
• Assist customers on the shop floor to locate products and provide memorable service.
• Assist with hosting orders and bespoke requests using store systems.

Skills

Customer service

Flexible hours

Teamwork

Stock handling

Tools

POS / tills

Job description

Your local store is looking for a minimum 16 hrs per week Evening Sales Assistant. You will need to be fully flexible over the course of the week. Here at Dunelm, our Sales Assistants are our foundations; a wonderful team of people right at the heart of our stores. With customer focus the number one priority, our Sales Assistants are the first point of call for lending a helping hand and are always interacting with customers, ensuring they leave with exactly what they want and a positive lasting impression so they will return again and again. The role involves being trained in all aspects of customer facing store life:

• Tills - Serving customers with purchases or returns and taking care to check that all items are complete and that fragile items are packed securely so they get to their new homes safely.
• Shop floor - Assisting our customers to find the products they are looking for and providing an excellent memorable service to create and maintain, customer loyalty and a genuine love for our products and people.
• Hosting - If a customer can't find what they're looking for on our shelves, you will use our successful iPad systems to order products to be delivered to the customers homes. You will be trained to provide a fantastic Made To Measure service creating orders of bespoke curtain and blinds to our customers specifications. You will be styling our departments such as the super popular bedding displays to inspire and allow our customers the chance to feel fabrics and ensure they take the perfect items home.
• Stock and Delivery - A physical role with some heavy lifting involved. This is not solely warehouse based and is a customer facing role. You will be focusing on merchandising, updating price changes, recovering the stores after a busy day making it lovely and tidy, taking in deliveries, checking stock control, ordering and carrying out shop-floor replenishment whilst always remembering our customers' needs along the way.
• Our colleagues work together to support and encourage each other in order to help create a fantastic work environment that feels like home.
• We'd love you to be confident and feel empowered in your role whilst having a sociable nature and excited at the prospect of working in an ever-growing retail environment to provide memorable customer experiences.
• You will love helping your colleagues across the store and always contribute to your team by reporting successfully to your team leaders and store management team regularly.

D&I statement Dunelm is committed to becoming an inclusive business that is representative of our customers and locations. We recognise the value in diversity and welcome applications from all candidates regardless of age, race, religion, disability, gender or sexual identity, socio-economic background or education. We are committed to making Dunelm a place where everyone can enjoy a successful career and have systems in place to support all our colleagues. We are seeking applications from candidates who share our values and celebrate diversity in all its forms. Our commitment to you Accessibility allows everyone to have an equitable chance when applying and showing off their potential, which helps us create a more inclusive and diverse team that brings fresh ideas and perspectives. Should you need it, we have an accessibility tool available in the top menu to support you when you're completing your application. If you require any other reasonable adjustments during the application and assessment process, reach out to your recruitment partner.

Work your way We have adapted our ways of working to make sure everyone can feel at home, wherever they work. For most roles, we offer flexible working options. In our stores, they include opportunities to work on a part-time basis, seasonal contracts, or adjusted hours to accommodate the important things in your life outside workWellbeing is more than just a buzzword here From our Wellbeing Buddies and Mental Health First Aid training to our progressive parental leave, menopause policies and Colleague Support Fund, we're committed to supporting our colleagues in every area - and at every stage - of their lives. Through our partnership with the Retail Trust, everyone at Dunelm has free access to a 24/7 Virtual GP, as well as therapy and counselling, plus information, guidance and advice in all areas of financial, emotional and physical wellbeing.

Taking opportunities Meet Amanda, our Chief Stores and People Director, who shares how she feels empowered to take opportunities every day, why Dunelm is her happy place, and why it's a really exciting time to join us.

Look in our toy box Of course, you should never judge a business by its tech stack. But take a peek at the range of technologies our engineers and developers are currently playing with.

Dazzling design At Dunelm, we love every aspect of the design process. We're continually researching new developments in packaging, materials and production methods, tapping into new data insights and keeping track of changing lifestyle trends. We're hugely collaborative in the way we work. Together, the teams here have a direct impact on our success, creating amazing products that drive sales and delight our customers, as well as providing direction for our wide and varied range of brands.

We want you to get as much out of working with us as possible. That's why we'll do everything we can to engage you in the process of learning, and encourage you to explore new opportunities around your particular skills and interests. For you, this includes: Thrive, our learning and skills platform which gives you a blended, bite-sized, social learning experience with learning relevant to your role Our Step Up programme which is designed to prepare you for a Team Leader role Personal Effectiveness workshops and self-led learning, also delivered through Thrive Apprenticeships opportunities relevant to your role - from level 2 (equivalent to GCSE) through to Level 7 (equivalent to Masters) Colleague Development Fund to support colleagues in accessing external training relevant to your role Coaching and mentoring opportunities to support you in your current role and help you prepare for the next Functional academies that offer training to support you in the technical aspects of your role Self-awareness tools to help you understand what really matters to you, and where your own talents and ambitions lie Our Enterprise Leadership Programme designed specifically for our strong growth potential Heads of Department to help them reach the next level in their career Our INSPIRE Programme designed for our strong growth potential senior managers across the business to enhance their leadership capability

Today, Dunelm is a leader in the £11bn UK homewares market. With over 200 stores across the country and a successful online operation - dunelm.com - we offer over 60,000 products across a broad range of categories. But where did it all begin?

Along with competitive rates of pay, we offer a range of other great benefits to help you make your money go further.

• 25 days annual holiday plus your birthday off to celebrate, and another day when you move home, so you can get settled in Generous discounts on all our own products, in-store and online to help you make your house a home Instant discounts with a range of other companies to help you stretch your budget Salary Advance so you can access up to 50% of the money you've earned during the month, rather than having to wait until pay day Outstanding development opportunities and all the support you need to grow your career the way you want Cycle to work scheme to help you keep your fitness up and your travel costs down