Sales Assistant - Host

Today, Dunelm; Swansea; On-site; GBP 12,000 - 15,000; Full time

Benefits offered by this job

25 days annual holiday

Generous staff discounts

Salary advance option

Cycle to work scheme

Development opportunities

Job summary

Dunelm Swansea is seeking a friendly Sales Assistant to welcome customers, understand their needs, and help them bring their vision to life on the shop floor.

Youll be the first smile customers see, offering product advice, processing Click & Collect and Home Delivery orders, and keeping the store looking its best. Flexible hours and diverse development opportunities await.

Qualifications

• Customer-focused hosting and in-store service to create joyful experiences.
• Ability to recommend products and guide customers on homeware ranges.
• Willingness to assist across tills, shop floor and stock areas.

Responsibilities

• Greet customers on the shop floor and help them find products.
• Process orders for Click & Collect and Home Delivery.
• Keep the store tidy and well-presented throughout the day.
• Support colleagues across departments to deliver a smooth shopping experience.

Skills

Customer service

Upselling

Stock awareness

Cash handling

Job description

Our Sales Assistants are the foundation of our stores - a brilliant team at the heart of everything we do. With a focus on creating great experiences, they're the first to lend a helping hand, always ready to offer support and guidance. Whether it's finding the perfect item or offering a little inspiration, they make sure every customer leaves with exactly what they came for, and a lasting impression that brings them back time and time again. As a host, you'll be the first smile our customers see - and the reason they come back. You'll be out on the shop floor, approaching customers, understanding what they're looking for and helping them bring their vision to life. You'll be confident recommend products, spotting opportunities to upsell, and creating those little moments of joy that make a big difference. You'll also be tech‑savvy, using our systems to check stock and organise home delivery, recommend online exclusives, and sort any queries with ease. Whether it's helping someone find the perfect cushion or guiding them to something they didn't even know they needed, you'll make every visit feel personal.

• You'll be customer obsessed - always considering the impact of your actions on the customer experience and striving to deliver joyful experiences in the most effective and thoughtful way
• You'll consistently deliver exceptional customer service to support strong CSAT (Customer Satisfaction) scores, ensuring every customer receives a welcoming, helpful, and memorable experience
• You'll be the first point of call for our customers, focused on providing exceptional customer service and offering assistance across all departments on the shop floor
• You'll help customer find the right products for them, offer advice where required and ensure they leave with everything they came in looking for
• You'll process orders for Click & Collect and Home Delivery, offering thousands more products to our customers than what's in store
• You'll ensure the store is well presented and tidy throughout the day so we look at our best

Whilst your focus will be on hosting, you'll be trained in all aspects of customer‑facing store life, such as:

• Tills - Offering a friendly and efficient checkout experience. You'll take the time to check everything's complete and pack fragile items with care, making sure every shopper leaves feeling confident their items will arrive home safely and in perfect condition
• Shop Floor - Helping shoppers find exactly what they're looking for - and maybe even something they didn't know they needed. You'll offer friendly, knowledgeable support that leaves a lasting impression, building loyalty through genuine service and a real passion for our products and people
• Stock & Delivery - A hands‑on role that involves some heavy lifting and plenty of variety. While you'll be taking in deliveries, checking stock, and replenishing the shop floor, this isn't just a backroom job - it's customer‑facing too. You'll keep displays looking their best, update pricing and recover the store after busy periods, all while staying tuned in to what shoppers need and making sure everything's easy to find, well‑presented, and ready to go
• You are customer obsessed - you put customers first in every interaction
• You are confident in offering assistance across a wide range of homeware items, such as bedding, curtains, homeware and cookware
• You are friendly and pro‑active, approaching customers to deliver exceptional customer service
• You'll enjoy contributing to a welcoming environment that feels like home, for our colleagues and our customers
• You'll bring your sociable nature and enthusiasm to a fast‑paced retail environment, where your energy and passion help create lasting impressions and meaningful moments for everyone who visits us
• You'll support your colleagues across the store and work together to create a smooth, enjoyable experience for everyone, ensuring everything runs efficiently and with the customer in mind at every step

We're not after a carbon copy of anyone else. We want people who bring something new to the table - different perspectives, fresh ideas, and a shared love of making our stores feel like home. D&I statement Dunelm is committed to becoming an inclusive business that is representative of our customers and locations. We recognise the value in diversity and welcome applications from all candidates regardless of age, race, religion, disability, gender or sexual identity, socio‑economic background or education. We are committed to making Dunelm a place where everyone can enjoy a successful career and have systems in place to support all our colleagues. We are seeking applications from candidates who share our values and celebrate diversity in all its forms. Our commitment to you Accessibility allows everyone to have an equitable chance when applying and showing off their potential, which helps us create a more inclusive and diverse team that brings fresh ideas and perspectives. Should you need it, we have an accessibility tool available in the top menu to support you when you're completing your application. If you require any other reasonable adjustments during the application and assessment process, reach out to your recruitment partner.

Work your way We have adapted our ways of working to make sure everyone can feel at home, wherever they work. For most roles, we offer flexible working options. In our stores, they include opportunities to work on a part‑time basis, seasonal contracts, or adjusted hours to accommodate the important things in your life outside work

Wellbeing is more than just a buzzword here From our Wellbeing Buddies and Mental Health First Aid training to our progressive parental leave, menopause policies and Colleague Support Fund, we're committed to supporting our colleagues in every area - and at every stage - of their lives. Through our partnership with the Retail Trust, everyone at Dunelm has free access to a 24/7 Virtual GP, as well as therapy and counselling, plus information, guidance and advice in all areas of financial, emotional and physical wellbeing.

Take opportunities Meet Amanda, our Chief Stores and People Director, who shares how she feels empowered to take opportunities every day, why Dunelm is her happy place, and why it's a really exciting time to join us.

Look in our toy box Of course, you should never judge a business by its tech stack. But take a peek at the range of technologies our engineers and developers are currently playing with.

Dazzling design At Dunelm, we love every aspect of the design process. We're continually researching new developments in packaging, materials and production methods, tapping into new data insights and keeping track of changing lifestyle trends. We're hugely collaborative in the way we work. Together, the teams here have a direct impact on our success, creating amazing products that drive sales and delight our customers, as well as providing direction for our wide and varied range of brands.

For you, this includes:

• Thrive, our learning and skills platform which gives you a blended, bite‑sized, social learning experience with learning relevant to your role
• Our Step Up programme which is designed to prepare you for a Team Leader role
• Personal Effectiveness workshops and self‑led learning, also delivered through Thrive
• Apprenticeships opportunities relevant to your role - from level 2 (equivalent to GCSE) through to Level 7 (equivalent to Masters)
• Colleague Development Fund to support colleagues in accessing external training relevant to your role
• Coaching and mentoring opportunities to support you in your current role and help you prepare for the next
• Functional academies that offer training to support you in the technical aspects of your role
• Self‑awareness tools to help you understand what really matters to you, and where your own talents and ambitions lie
• Our Enterprise Leadership Programme designed specifically for our strong growth potential
• Heads of Department to help them reach the next level in their career
• Our INSPIRE Programme designed for our strong growth potential senior managers across the business to enhance their leadership capability

Today, Dunelm is a leader in the £11bn UK homewares market. With over 200 stores across the country and a successful online operation - dunelm.com - we offer over 60,000 products across a broad range of categories. But where did it all begin?

• 25 days annual holiday plus your birthday off to celebrate, and another day when you move home, so you can get settled in
• Generous discounts on all our own products, in-store and online to help you make your house a home
• Instant discounts with a range of other companies to help you stretch your budget
• Salary Advance so you can access up to 50% of the money you've earned during the month, rather than having to wait until pay day
• Outstanding development opportunities and all the support you need to grow your career the way you want
• Cycle to work scheme to help you keep your fitness up and your travel costs down