Sales Assistant - Selfridges

Richemont; London; On-site; GBP 30,000 - 45,000; Full time

Job summary

Join Richemont as a Sales Associate in London, representing a high jewellery maison where you will enhance client experiences while maximizing sales. The role requires previous fine jewellery sales experience, a strong understanding of client relations, and excellent customer service skills, offering a dynamic career opportunity within a prestigious brand.

Qualifications

• Previous experience in selling fine jewellery or high-end luxury products is preferred.
• Strong understanding of clienteling.
• Ability to establish and maintain effective relationships with customers.

Responsibilities

• Maximize sales of unique pieces and provide excellent customer service.
• Attend social functions to develop clientele and invite to events.
• Set up and maintain window and in-store displays.

Skills

Clienteling

Customer Service

Attention to Detail

Time Management

Tools

Computer Skills

Job description

What are we expecting from you?

As a front line representative of our high jewellery maison, you will be responsible for maximizing the sales of all our unique and beautiful pieces.

You will also be accountable for ensuring each client receives an exceptional experience in line with our Van Cleef & Arpels values.

• Achieve present sales objectives and targets
• Develop network and clientele
• Attend social functions within the community to generate new clientele; invite current and prospective
clients to in-store events
• Set up window displays and in-store displays each morning; assure displays are broken down each evening and products are stored in the safe nightly
• Provide excellent customer service. Follow up on after sales service/ follow repair process from start to finish
• Implement policies and procedures established by the company, i.e. security policy, consignment, after sales service, valuation request, Human Resources policies, etc.
• Educate clients on VCA quality standards and product line
• Maintain the aesthetic quality of the store

Are you a good match?

• Previous experience in selling fine jewellery or high-end luxury product is preferred.
• Strong understanding of clienteling
• Excellent computer skills .
• Strong attention to detail with the ability to handle multiple tasks simultaneously.
• Ability to establish and maintain effective relationships with customers and gain their trust and respect.

More than a role…. We recruit for a career!

By joining Van Cleef & Arpels you will be part of a Maison where employee career development is at the heart of our ambition. Upon your arrival, you will be immersed into our enchanting world with trainings on our history, our know-how and our creations.

The recruitment process

Send your application online.

If your profile matches our search, you will be contacted by our Talent Acquisition team for an interview. Along the recruitment process you will meet the Retail Director and HR Business Partner. Otherwise, you will receive an email to inform you that your application has not been successful.