Sales Assistant Oxford St, London Permanent Full-Time

Mulberry; London; On-site; GBP 20,000 - 30,000; Full time

Job summary

Join an established luxury brand as an 'Experience Expert' and be part of a team that values sustainability and customer engagement. In this role, you will create memorable experiences for customers while showcasing your product knowledge and storytelling skills. You'll foster long-lasting relationships and contribute to a fun and welcoming environment. With a commitment to responsible craft and a focus on improving our impact on the planet, this is an exciting opportunity to grow within a forward-thinking company that values its people and the environment. If you have a passion for fashion and a desire to make a difference, we want to hear from you!

Benefits

Competitive basic salary

Bonus

Product allowance

Staff discount

Extra day off for birthday

Pension Contributions

Life Assurance

Training and development opportunities

Paid volunteering days

Wellbeing service access

Qualifications

• Strong customer focus with the ability to create memorable experiences.
• Willingness to learn and develop product knowledge.

Responsibilities

• Deliver engaging customer experiences and maintain key relationships.
• Incorporate environmentally responsible practices into daily work.

Skills

Customer Focus

Product Knowledge

Relationship Building

Team Collaboration

Environmental Awareness

Tools

In-store CRM tools

Job description

About Mulberry:

Established in Somerset in 1971, Mulberry has grown to be the largest maker of luxury leather goods in the United Kingdom. With a contemporary take on British heritage and a focus on responsible craft, our ambition is to create progressive luxury.

Sustainability has been part of the Mulberry ethos since the brand's inception, and in recognition of our purpose-driven approach, in 2024 we proudly achieved B Corp Certification.

Today, we are a global brand, but our values remain the same; we are committed to improving our impact on people and the planet. If these are values you share, we would love you to join our team.

Role Overview:

At Mulberry, our Sales Assistants are called 'Experience Experts'. You will create truly memorable experiences for all our customers, using your product knowledge and storytelling to customize each experience and nurture long-lasting relationships. You will be open to learning and developing yourself as you strive to be an expert within your field and a key contributor to Mulberry.

What we need from you:

1. You will always be customer focused:
   • Create a welcoming and fun environment for your customers and team.
   • Deliver an engaging and memorable customer experience in your store.
   • Develop and maintain key customer relationships using in-store CRM tools.
   • Expand your knowledge on our product, brand, services, and local events to enhance the customer experience.
2. You will be responsible:
   • Be curious about the business and willing to share your ideas.
   • Enjoy working as part of a team and nurture relationships with your colleagues.
   • Deliver operational excellence showing respect for people, product, and your environment.
3. You will be environmentally conscious:
   • Incorporate environmentally responsible practices into your work, supporting the business’s ‘Five C’s’ strategy: Climate, Cultivation, Craft, Culture, and Circularity.
   • Promote equity, empathy, and understanding within your internal and external communities.

You are:

• Engaging
• Agile
• Curious
• In love with fashion!

What we will do for you:

• Competitive basic salary
• Bonus
• Product allowance
• An enviable staff discount and exclusive access to staff sales
• Extra day off for your birthday
• Pension Contributions & Life Assurance
• Training and development opportunities, including full access to LinkedIn Learning
• x2 paid volunteering days per year
• Access to Help@Hand - a wellbeing service featuring remote GP appointments, mental health support, physiotherapy, personal training & retail discounts

Mulberry is an equal opportunities employer and we are passionate about hiring and developing the best talent. All hiring decisions are made only on the basis of qualifications, skills, or experience as they relate to the particular role. If you need us to make any adjustments to our application or interview processes to enable you to be at your best, please email us at [e-mail].