Sales Assistant / Mobile Phone Repair Technician, Hastings, Hawke's Bay

Phone Zone; Hastings; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking a motivated Sales Assistant / Mobile Phone Repair Technician to join their team in Hastings. This role involves assisting customers with their mobile phone and computer needs, providing exceptional service, and ensuring a well-managed inventory. The ideal candidate will be a team player with strong communication skills and a knack for troubleshooting. If you are passionate about technology and customer service, this position offers a fantastic opportunity to grow and make a difference in a friendly environment.

Qualifications

• Experience in customer service and good communication skills are essential.
• Ability to troubleshoot and work well in a team is required.

Responsibilities

• Assist customers with product selection and provide technical support.
• Manage stock inventory and ensure product displays are appealing.
• Perform diagnostics and repairs on mobile phones and computers.

Skills

Customer Service

Communication Skills

Teamwork

Problem Solving

Computer Literacy

Job description

Sales Assistant / Mobile Phone Repair Technician, Hastings, Hawke's Bay

Description

1. Attend and assist the companies’ customers with their computer support needs, in a timely and professional manner.
2. Build a strong relationship between the company, its customers, and staff, fostering overall goodwill.
3. Assist customers in choosing products by providing information on quality, characteristics, warranties, and maintenance.
4. Maintain an up-to-date and comprehensive knowledge of products available for sale, ensuring a wide selection for customers.
5. Ensure that new stock is of the correct model, design, and quantity upon arrival.
6. Manage stock inventory to ensure sufficient products are available and place orders with suppliers when necessary.
7. Troubleshoot and perform diagnostics to repair mobile phones and computers.
8. Handle store-level inquiries and complaints, monitoring customer service.
9. Check that all products are well-displayed.
10. Communicate promotional plans to customers to facilitate soft selling.
11. Suggest methods for improving the client base and expanding the business.
12. Maintain health and safety standards and procedures.

A successful applicant will:

1. Work well in a team.
2. Be able to work on a flexible roster.
3. Have some experience in the customer service field.
4. Demonstrate good communication skills.
5. Be computer literate.
6. Show initiative to troubleshoot problems as they arise.