Sales Assistant (M/F) Full time - London

SÉZANE; London; On-site; GBP 22,000 - 30,000; Full time

Job summary

A leading fashion brand is seeking a full-time Sales Advisor to enhance customer experiences in their London store. Candidates should be passionate about fashion, exhibit strong service skills, and thrive in a vibrant team environment. This role includes responsibilities for customer interaction, brand representation, and operational excellence, ensuring every visitor enjoys a unique shopping experience.

Qualifications

• Previous experience in retail, hospitality, or customer-focused roles preferred.
• Strong presentation and service skills.
• Ability to work well in a team and dynamic environment.

Responsibilities

• Deliver exceptional customer service and foster brand loyalty.
• Ensure the brand image is maintained through presentation.
• Support sales operations and manage inventory effectively.

Skills

Customer service

Presentation skills

Team spirit

Fashion sensitivity

Job description

More than ten years ago, I dared to imagine the first French fashion brand born online... it was called Les Composantes, now it's called Sezane.

My priorities have always remained the same: to innovate and place people, creativity, quality, and service at the heart of everything.

To co-build the future, we are now looking for creative, structured, and agile talents who share the desire to constantly improve everything that can be improved. Passionate, autonomous talents who view work with respect for others and for whom nothing is out of reach, as long as they are given the means.

Sezane is a playground where each day is unlike any other, your position today may not be the same as yesterday and probably not the same as tomorrow. Does this speak to you? Write to us!

We are looking for the talents of a full time (40H) Sales Advisor (M/F) to join our retail teams at the Marylebone Apartment. This position is based in London.

Reporting to the Store Director, your main responsibilities will be:

Delivering a unique customer experience:

• Make the customer the priority of the apartment to ensure optimal customer service ;
• Embody the Sezane spirit and style through impeccable presentation (grooming standards) ;
• Welcome your customers with generosity and empathy to offer them the best possible experience ;
• Consider the personality of your Customers to identify their desires ;
• Introduce the Brand and our different universes/products ;
• Be an ambassador for the Brand's omnichannel approach (apartment and web) ;
• Show curiosity and develop an in-depth knowledge of the Brand and products ;
• Be proactive in suggesting specific actions to make the customer experience memorable and unique ;
• Handle complaints and customer dissatisfaction to satisfy and retain our customers ;
• Know our CSR policy to respond to customers.

Ensuring the Brand image:

• Know the basic rules of Sezane merchandising ;
• Check product labeling on the floor ;
• Participate in merchandising implementation and ensure its follow-up ;
• Offer customers an exciting and inspiring shopping experience ;
• Monitor and maintain the commercial level of the point of sale ;
• Have a fashion culture to be able to make suggestions.

Ensuring smooth Operations:

• Apply Sezane policies, standards, and procedures ;
• Process transactions and respect procedures related to operations ;
• Perform specific process treatments (returns, exchanges, reservations) ;
• Participate in defining the necessary staff to meet customer expectations ;
• Ensure proper inventory management.

Having team spirit:

• Be a team player, participate in all ancillary tasks ;
• Participate in creating a positive and harmonious environment to create group synergy ;
• Relay the brand's commitments.

• You have previous successful experience in ready-to-wear, hospitality, restaurants, sales, events... or not yet, but are driven by customer relations ?

• You have a sense of service, excellent presentation skills, and a strong sensitivity to fashion ;
• You have team spirit, the desire to share and develop your skills in an agile and galvanizing environment ;
• You don't like to be bored because you have boundless energy ?

Sezane recruits and values all talents, regardless of your gender, age, nationality, culture, religious beliefs, and sexual orientation.

Do you recognize yourself in this description and wish to join the Sezane adventure?

Then wait no longer!