Enable job alerts via email!

Sales Assistant – Luxury Retail

ERDEM

Greater London

On-site

GBP 25,000 - 35,000

Full time

2 days ago

Be an early applicant

Boost your interview chances

Create a job specific, tailored resume for higher success rate.

Job summary

A leading luxury brand is seeking a Sales Assistant for its Sloane Street store. The ideal candidate will offer exceptional personalized service, manage client relationships, and contribute to an exemplary luxury shopping experience. With a focus on fashion and client loyalty, this role demands strong sales expertise and attention to detail.

Qualifications

Minimum 2-3 years in Ready-to-Wear luxury sector.
Experience in Knightbridge market preferred.
Fluency in multiple languages, preferably Arabic.

Responsibilities

Provide personalized shopping experience to clients.
Maintain and update client books meticulously.
Upsell and cross-sell products to maximize sales.

Skills

Client Relationship Management

Sales Expertise

Interpersonal Skills

Detail Orientation

Language Proficiency

Education

Experience in Luxury Retail

Experience in Knightsbridge Market

ERDEM Greater London, England, United Kingdom

Get AI-powered advice on this job and more exclusive features.

Continue with Google Continue with Google

Direct message the job poster from ERDEM

Job Title: Sales Assistant – Luxury Retail

Location: Sloane Street

Position Type: Full time

Reports To: Store Manager

Job Summary:

As a RTW Sales Assistant at ERDEM Sloane Street, you will play a pivotal role in delivering an exceptional luxury shopping experience. Your primary focus will be to provide personalized service to clients, with an emphasis on managing and expanding the client book to build lasting customer relationships. You will offer expert guidance on our ready-to-wear collections, ensuring that every client’s experience is tailored, memorable, and aligned with the brand’s standards of excellence. A minimum of 2-3 years of experience in the RTW sector, is required to support your success in this role, allowing you to contribute meaningfully to our team and uphold the brand’s prestigious reputation.

Key Responsibilities

Client Relationship Management:

Proactively engage with clients to understand their preferences, style, and needs, ensuring a highly personalized shopping experience.
Maintain and update client books meticulously, recording detailed client profiles, preferences, purchase history, and special notes.
Build and nurture long-term relationships with clients, emphasizing loyalty and trust.
Regularly follow up with clients through personalized emails, calls, and messages to inform them of new collections, exclusive events, and special offers.

Sales and Product Expertise:

Deliver exceptional sales service by showcasing in-depth knowledge of the ready-to-wear collection, including fabrics, fit, craftsmanship, and styling.
Assist clients in selecting items that align with their style and needs, providing personalized recommendations and styling advice.
Upsell and cross-sell products when appropriate to maximize sales while ensuring client satisfaction.

Client Book Development:

Actively grow the client book by identifying and engaging potential high-net-worth clients.
Ensure accurate and up-to-date client information is recorded in the system after each interaction.
Utilize client book data to anticipate client needs and personalize future interactions effectively.

Store Presentation and Merchandising:

Ensure the sales floor and displays are impeccably maintained, reflecting the luxury image of the brand.
Keep the ready-to-wear section organized, clean, and visually appealing always.
Participate in visual merchandising updates and ensure the presentation aligns with seasonal campaigns and brand standards.

Event Participation and Execution:

Support and participate in in-store events, private client viewings, and exclusive launches.
Assist in the planning and execution of client-focused events, ensuring all guests receive outstanding service.
Work closely with the sales team and other departments to ensure a seamless client experience.
Share client insights and feedback with management to help enhance service quality and product offerings.

Qualifications:

Previous experience in luxury retail, preferably in ready-to-wear fashion.
Previous experience in the Knightsbridge market with existing client book preferred.
Proven track record in sales and client relationship management.
Exceptional communication and interpersonal skills.
Strong attention to detail and organizational skills.
Passion for fashion, luxury retail, and delivering outstanding client experiences.
Ability to work flexible hours, including evenings and weekends, as required.
Fluent in multiple languages; Arabic is preferred - enabling the ability to communicate effectively with a diverse clientele.

Seniority level

Seniority level
Mid-Senior level

Employment type

Employment type
Full-time

Job function

Job function
Sales and Business Development
Industries
Retail Luxury Goods and Jewelry

Referrals increase your chances of interviewing at ERDEM by 2x

Get notified about new Sales Assistant jobs in Greater London, England, United Kingdom.

Sales Assistant Full Time - Max Mara Selfridges London