Sales Assistant - Host

Today, Dunelm; Bradford; On-site; GBP 18,000 - 24,000; Full time

Job summary

Dunelm is looking for enthusiastic Sales Assistants to join our stores. You will greet customers on the shop floor, understand their needs and guide them to products that fit their vision, while delivering a warm and helpful shopping experience.

You will also handle stock checks, assist with Click & Collect and Home Delivery orders, and maintain a tidy, welcoming store environment that encourages customers to return for future visits.

Qualifications

• Customer obsession and delivering joyful experiences
• Exceptional customer service to support CSAT scores
• First point of contact for customers across departments
• Ability to help customers find products and upsell where appropriate
• Familiar with stock checks, home delivery and online exclusives

Responsibilities

• Greet customers on the shop floor and understand their needs
• Recommend products and upsell where appropriate
• Process orders for Click & Collect and Home Delivery
• Keep the store tidy and well presented throughout the day
• Assist across tills and checkout to ensure a smooth transaction
• Support colleagues to deliver a welcoming in-store experience

Skills

Customer service

Sales skills

Communication

Teamwork

Job description

Our Sales Assistants are the foundation of our stores - a brilliant team at the heart of everything we do. With a focus on creating great experiences, they're the first to lend a helping hand, always ready to offer support and guidance. Whether it's finding the perfect item or offering a little inspiration, they make sure every customer leaves with exactly what they came for, and a lasting impression that brings them back time and time again. As a host, you'll be the first smile our customers see - and the reason they come back. You'll be out on the shop floor, approaching customers, understanding what they're looking for and helping them bring their vision to life. You'll be confident recommend products, spotting opportunities to upsell, and creating those little moments of joy that make a big difference. You'll also be tech-savvy, using our systems to check stock and organise home delivery, recommend online exclusives, and sort any queries with ease. Whether it's helping someone find the perfect cushion or guiding them to something they didn't even know they needed, you'll make every visit feel personal.

• You'll be customer obsessed - always considering the impact of your actions on the customer experience and striving to deliver joyful experiences in the most effective and thoughtful way
• You'll consistently deliver exceptional customer service to support strong CSAT (Customer Satisfaction) scores, ensuring every customer receives a welcoming, helpful, and memorable experience
• You'll be the first point of call for our customers, focused on providing exceptional customer service and offering assistance across all departments on the shop floor
• You'll help customer find the right products for them, offer advice where required and ensure they leave with everything they came in looking for
• You'll process orders for Click & Collect and Home Delivery, offering thousands more products to our customers than what's in store
• You'll ensure the store is well presented and tidy throughout the day so we look at our best
• Whilst your focus will be on hosting, you'll be trained in all aspects of customer-facing store life, such as:
• Tills - Offering a friendly and efficient checkout experience. You'll take the time to check everything's complete and pack fragile items with care, making sure every shopper leaves feeling confident their items will arrive home safely and in perfect condition
• Shop Floor - Helping shoppers find exactly what they're looking for - and maybe even something they didn't know they needed. You'll offer friendly, knowledgeable support that leaves a lasting impression, building loyalty through genuine service and a real passion for our products and people
• Stock & Delivery - A hands-on role that involves some heavy lifting and plenty of variety. While you'll be taking in deliveries, checking stock, and replenishing the shop floor, this isn't just a backroom job - it's customer-facing too. You'll keep displays looking their best, update pricing and recover the store after busy periods, all while staying tuned in to what shoppers need and making sure everything's easy to find, well-presented, and ready to go
• You are customer obsessed - you put customers first in every interaction
• You are confident in offering assistance across a wide range of homeware items, such as bedding, curtains, homeware and cookware
• You are friendly and pro-active, approaching customers to deliver exceptional customer service
• You'll enjoy contributing to a welcoming environment that feels like home, for our colleagues and our customers
• You'll bring your sociable nature and enthusiasm to a fast-paced retail environment, where your energy and passion help create lasting impressions and meaningful moments for everyone who visits us
• You'll support your colleagues across the store and work together to create a smooth, enjoyable experience for everyone, ensuring everything runs efficiently and with the customer in mind at every step

We're not after a carbon copy of anyone else. We want people who bring something new to the table - different perspectives, fresh ideas, and a shared love of making our stores feel like home. D&I statement Dunelm is committed to becoming an inclusive business that is representative of our customers and locations. We recognise the value in diversity and welcome applications from all candidates regardless of age, race, religion, disability, gender or sexual identity, socio-economic background or education. We are committed to making Dunelm a place where everyone can enjoy a successful career and have systems in place to support all our colleagues. We are seeking applications from candidates who share our values and celebrate diversity in all its forms. Our commitment to you Accessibility allows everyone to have an equitable chance when applying and showing off their potential, which helps us create a more inclusive and diverse team that brings fresh ideas and perspectives. Should you need it, we have an accessibility tool available in the top menu to support you when you're completing your application. If you require any other reasonable adjustments during the application and assessment process, reach out to your recruitment partner.

Work your way We have adapted our ways of working to make sure everyone can feel at home, wherever they work. For most roles, we offer flexible working options. In our stores, they include opportunities to work on a part-time basis, seasonal contracts, or adjusted hours to accommodate the important things in your life outside work.

Wellbeing is more than just a buzzword here From our Wellbeing Buddies and Mental Health First Aid training to our progressive parental leave, menopause policies and Colleague Support Fund, we're committed to supporting our colleagues in every area - and at every stage - of their lives.

Take Amanda, our Chief Stores and People Director, who shares how she feels empowered to take opportunities every day, why Dunelm is her happy place, and why it's a really exciting time to join us.

We love every aspect of the design process. We're continually researching new developments in packaging, materials and production methods, tapping into new data insights and keeping track of changing lifestyle trends. We're hugely collaborative in the way we work. Together, the teams here have a direct impact on our success, creating amazing products that drive sales and delight our customers, as well as providing direction for our wide and varied range of brands.

Our learning and