Sales Assistant GPR - Luton Airport Parkway (covering TL North stations)

Govia Thameslink Railway; Luton; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading company in transportation services seeks a passionate Sales Assistant GPR to deliver outstanding customer service. This role is crucial for enhancing customers' experiences during their journeys. Applicants should have excellent communication skills and the ability to manage customer interactions positively.

Qualifications

• Ability to support and develop a team.
• Exceptional customer service skills.
• Experience in managing customers effectively in challenging environments.

Responsibilities

• Serve customers in the Ticket Office and on the station.
• Deliver excellent customer service.
• Keep the station operational and assist customers.

Skills

Customer Service

Decision Making

Communication

Numerical Ability

Job description

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Client:

Govia Thameslink Railway

Location:

Luton, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

24507f56e39a

Job Views:

48

Posted:

24.06.2025

Expiry Date:

08.08.2025

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Job Description:

Do you have a passion for customer service?

We are currently looking for talented individuals who are passionate about delivering outstanding customer service.

As a Sales Assistant GPR you will be passionate about delivering outstanding customer service each and every time. You will often be the first point of contact our customers will meet on their journey and it is therefore a vital role for making our customers' day!

Due to the shift times you must live in the local area and have available independent transport to ensure that you arrive at the station for the early shift as required as there may not always be a train service available.

All stations based roles may involve standing for long periods of time and working shifts including weekends and bank holidays.

On a day to day basis you will be in the Ticket Office or on the station proactively finding the right ticket for our customers while delivering excellent customer service to new and regular customers. We have the latest computer based ticketing system which is able to provide any information our customers may need and has direct access to our intranet. You'll have the attributes described below to provide the best possible service.

You will also be responsible for keeping the station operational and assisting customers where necessary.

Experience / Skills / Requirements

• A proactive approach coupled with passion and ability to support and develop your team
• Exceptional levels of customer service, each and every time – you will be a role model for others to follow
• Demonstrable experience of managing customers effectively in difficult environments.
• You must be able to demonstrate a high level of numerical ability.
• Due to the shift times, which will vary, you must live in the local area and have available independent transport.
• An effective communicator and must be able to demonstrate this both through your application and or assessments.
• Confidence to make decisions in a customer focused manner and carry out instructions effectively.

Please note that as this role is a 'General Purpose Relief' you will be obliged to work at other stations covering Bedford - Cricklewood area as and when required.