Sales Assistant (Full-Time) - Marylebone High Street

Rixo Limited.; Greater London; Hybrid; GBP 20,000 - 26,000; Full time

Benefits offered by this job

Commission

Bonus

Staff discount

Uniform allowance

Refer-a-friend program

Job summary

RIXO is seeking a Sales Assistant for our Marylebone High Street store to be a key brand ambassador, delivering an exceptional customer experience and supporting day-to-day store success. You will provide personalised service, build meaningful client relationships, and contribute to achieving store sales targets.

You will play an important role on the shop floor, supporting visual standards, stock management, and creating a welcoming, inspiring environment for every customer.

Qualifications

• Experience in fast-paced fashion or premium/luxury retail is preferred.
• Strong communication and interpersonal skills.
• Passion for fashion and customer experience.

Responsibilities

• Deliver warm, personalised and engaging customer experiences reflecting the RIXO brand.
• Provide expert styling advice and product knowledge across ranges.
• Build and maintain client relationships to drive loyalty and repeat business.
• Drive sales through excellent service, add-on selling and cross-selling.
• Process sales transactions, refunds and exchanges accurately.
• Support in-store events, launches and promotions.

Skills

Retail experience

Customer service

Styling knowledge

Communication

Fast-paced environment

Job description

ABOUT RIXO:

A rail of vintage dresses. A London flat. Two best friends who wanted to build the brand they couldn't find. That was 2015. Today, RIXO is six stores across London, New York, and Ireland, known for original hand-painted prints, bias-cut silhouettes, and sizing up to a UK 26. We design for every woman, every occasion, every body. The pieces are meant to be worn, loved, and kept.

ROLE OVERVIEW:

As a Sales Assistant at RIXO, at our Marylebone High Street store, you will be a key brand ambassador, delivering an exceptional customer experience and supporting the day-to-day success of the store. With a passion for fashion and styling, you will provide personalised service, build meaningful customer relationships, and contribute to achieving store sales targets.

You will play an important role on the shop floor, supporting visual standards, stock management, and creating a welcoming, inspiring environment for every customer.

KEY RESPONSIBILITIES:

Sales & Customer Experience

• Deliver a warm, personalised and engaging customer experience that reflects the RIXO brand.

• Provide expert styling advice and product knowledge across all ranges.

• Build and maintain strong client relationships to drive loyalty and repeat business.

• Consistently drive sales through excellent service, add-on selling and cross-selling opportunities.

• Process sales transactions, refunds and exchanges accurately and efficiently.

• Support in-store events, launches and promotional activity.

Visual & Operational Excellence

• Maintain high standards of visual merchandising in line with brand guidelines.

• Ensure the shop floor and stockrooms are clean, organised and well presented at all times.

• Support stock management, deliveries and replenishment to maximise availability and sales.

• Stay up to date with RIXO collections, trends and brand initiatives.

• Adhere to all health and safety procedures to ensure a safe environment for customers and colleagues.

ABOUT YOU:

• Previous experience in retail, ideally within fashion or premium/luxury retail.

• Passion for fashion, styling and customer experience.

• Strong communication and interpersonal skills.

• A proactive, positive and customer-focused approach.

• Ability to work in a fast-paced environment and multitask effectively.

AVAILABILITY:

• Full-time: 37.5 hours per week

• Open availability, including Saturdays and Sundays

• Shifts may take place before store opening, after closing, or during regular business hours, depending on business needs.

• Flexibility to support during peak trading periods.

Why RIXO:

At RIXO, our people are at the heart of everything we do. We are an inclusive employer and are committed to creating an inspiring workplace where everyone feels respected, supported, able to thrive, feel valued, and grow with us. We welcome talent from all backgrounds and believe that diverse perspectives make us stronger, more creative, and more connected to our customers.

We offer a competitive compensation and benefits package, including a competitive salary, commission and bonus structure, generous staff discount, uniform allowance, and a refer-a-friend scheme.

Learning and development are central to life at RIXO. Through our internal L&D platform, you’ll have access to opportunities that help you grow your skills, develop your career, and progress within a fast-growing, entrepreneurial business.