Sales Assistant (Customer Advisor)

Cotswold Outdoor; Truro; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading outdoor retailer in Truro seeks a Sales Assistant to provide excellent customer service and assist shoppers in finding the right outdoor gear. This part-time position offers flexibility in hours, extensive training opportunities, and a supportive team environment. The ideal candidate will enjoy engaging with customers and be eager to learn more about outdoor products.

Benefits

40 - 60% discount on outdoor gear

Yearly bonus of up to £750

Up to 33 days holiday

Wellbeing support through Employee Assistance Programme

Qualifications

• Enjoy helping people and providing great customer service.
• Communicates well with different kinds of people.
• Is organised and can multitask.
• Is eager to learn about the outdoors and the products we sell.

Responsibilities

• Deliver a standout shopping experience by understanding each customer's needs.
• Maintain a welcoming store appearance.
• Build product knowledge through training.
• Learn and deliver specialist services.
• Help the store run smoothly.
• Be part of a flexible team with weekend shifts.

Skills

Customer service

Communication

Multitasking

Organizational skills

Willingness to learn

Job description

Sales Assistant (Customer Advisor) – Cotswold Outdoor Group

Truro, Cornwall • £12.21 per hour • Permanent • Part-time

Whether you're studying, parenting, or just looking for more balance, this role gives you the freedom to change your availability each week while being part of a team that helps people enjoy the outdoors. We’re hiring Sales Assistants to:

• Give friendly advice to customers
• Get full training on specialist services like boot fitting and gait analysis
• Enjoy 40 - 60% discount on top outdoor brands

Read on to learn more.

About us

We believe life's better when it's lived outdoors. Whether it's hiking up hills, swimming in wild water, or stepping away from the screen, being in nature helps us feel human again. We’re looking for a Sales Assistant — known in our team as a Customer Advisor — to help support all kinds of adventure. We’re part of the Cotswold Outdoor Group, which also includes Runners Need and Snow + Rock. We offer trusted outdoor brands, expert advice, and a commitment to protecting the planet. Whether it’s your first job or your next step, we’ve got great opportunities to learn, grow, and be part of something bigger.

What you’ll be doing

As part of our store team you’ll be working with friendly people who enjoy the outdoors, helping customers reconnect with nature by ensuring they leave with the right kit. Each day you can expect to:

• Deliver a standout shopping experience by understanding each customer's needs and helping them find the right outdoor gear
• Maintain a welcoming store appearance and work with your team to create an inspiring environment
• Build product knowledge through training and hands-on experience to offer reliable advice
• Learn and deliver specialist services like gait analysis, boot fitting and rucksack fitting with full training provided
• Help the store run smoothly by keeping shelves tidy and the stockroom organised
• Be part of a flexible team with weekend shifts
• Take part in regular learning and development opportunities to grow your skills

We’re looking for someone who

• Enjoys helping people and providing great customer service
• Communicates well with different kinds of people
• Is organised and can multitask
• Is eager to learn about the outdoors and the products we sell

Note: Our zero-hour contracts provide flexibility to vary hours weekly. Rotas are published 4 weeks in advance. You’ll need to confirm your availability accordingly. There is no requirement to work every week, but regular work helps you remain an active colleague.

What you’ll get from us

We value great people and want you to feel supported. Here’s what you’ll get when you join us:

• Starting salary of £12.21 per hour (£10.24 per hour if you're under 21)
• Free, confidential wellbeing support through our Employee Assistance Programme
• Ongoing training and learning with expert sessions from top outdoor brands and our in-house development team
• 40 - 60% discount on our full range of outdoor clothing and gear
• Up to 33 days holiday (pro-rated) with the option to buy more
• Yearly bonus of up to £750 (based on hours worked)
• Discounts on everyday essentials through our perks platform

Everyone’s welcome

We welcome applications from all genders, backgrounds, and experiences. Diverse teams strengthen us, and we encourage you to write your own application. This advert may close early if we receive a high number of applications, so don’t wait too long to apply.