Sales Assistant

British Heart Foundation; West Carr; On-site; GBP 12,000 - 15,000; Part time

Benefits offered by this job

38 days annual leave

Holistic support leave

25% staff discount

Pension with employer contribution of

Cycle to work scheme

Health cash plan

Job summary

British Heart Foundation is seeking a Sales Assistant for our Anlaby store in Hull. This part-time role (14 hours per week) involves stock sorting, merchandising, and delivering first-class customer service in a fast-paced charity retail environment.

You'll work weekends and bank holidays on a rota. Prior retail experience isn’t essential; passion, energy, and customer focus matter. You’ll join a collaborative team committed to sustainability and community impact.

Qualifications

• Prior retail experience isn’t essential – passion, energy and great customer service matter.
• Be confident in a team environment and able to guide volunteers on the shop floor.
• Able to work weekends and bank holidays on a rota basis.

Responsibilities

• Engage with customers, providing exceptional service and promoting our charity's mission.
• Organise and merchandise donated stock to maximise sales potential.
• Collaborate with our E-Commerce team to maximise online sales.
• Operate the till and process donations.

Skills

Customer focus

Team player

Weekend shifts

Communication

Tools

POS system

Job description

Would you like to be part of a retail team that are community based, offer amazing choice and genuine sustainability?

Look no further - join us as a Sales Assistant in Anlaby, Hull HU10 6RJ. This is a part time role working 14 hours a week in one of our busy home & fashion stores. Our stores are fast-paced and trade 7 days a week. This role requires flexibility to work weekends and bank holidays on a rota basis. You'll join the team on a permanent contract. What does this role involve? As a Sales Assistant you'll be at the very heart of our retail operation. The position is to work on the fashion side working within the sort room processing and sorting stock donation, along with visual merchandising on the sales floor as well as delivering first-class customer service. It's a fun, fast-paced environment where no two days are the same and everyone works as a team. Every day is different in charity retail, as well as working on the till or sorting donations, you can expect to:

• Engage with customers, providing exceptional service and promoting our charity's mission
• Organise and merchandise donated stock creatively to maximise sales potential
• Collaborate with our E-Commerce team to maximise online sales

Please note, this role can be physically demanding and will involve moving a high volume of donation bags. You will be given lots of autonomy in your role and will strive to continually build your knowledge of BHF.

• Previous retail experience isn't essential. What truly counts is your passion, energy, and ability to deliver the very best customer service.
• You’ll be confident within a team environment and comfortable guiding the activity of volunteers on the shop floor.
• Able to work well under pressure and on your own initiative in a dynamic and fast-paced environment.
• Attention to detail in everything you do.
• Positive, creative, confident, customer service focussed and passionate about sustainability.
• You’ll be comfortable with tech, able to use a Till, PC, Smartphone and e-mail with ease.

At the British Heart Foundation (BHF) we offer a huge range of new and used quality furniture, clothing, jewellery and more, available in store and online. Since 1961, British Heart Foundation has been at the forefront of research that has helped to halve annual deaths from cardiovascular disease in the UK. But our work is needed more than ever. In addition to raising funds for the BHF, we connect with our local communities and help reduce clothing and furniture waste across the UK. With over 700 stores we make a huge environmental impact by preventing around 70,000 tonnes of unwanted items going to landfill every year. We receive 1.6 million items donated to our home stores and 9.8 million bags of donated items and will continue to build upon our reuse agenda in the years to come. Belonging at BHF BHF values the diversity of our communities and is committed to creating an inclusive environment where everyone feels respected and valued. By fostering a culture of inclusion, we believe we are better equipped to achieve our mission of helping people have a healthier heart for longer.

We have a strong culture of internal progression and will actively support you to develop your career.

Benefits

• 38 days annual leave (plus the option sell leave)
• Holistic support leave of up to 10 additional days off each year
• Enhanced family policies (maternity, paternity and adoption leave)
• Wagestream - early access to your wages
• 25% staff discount
• Health cash plan (Dental, Optical, Therapies, etc)
• Access to a 24/7 Virtual GP and Employee Assistance Programme (EAP)
• Pension with employer contribution of up to 10%
• Cycle to work scheme
• Discounts on gym memberships
• Discounts with a wide range of retailers