Sales Assistant

British Heart Foundation; Liverpool; On-site; GBP 11,000 - 15,000; Part time

Benefits offered by this job

38 days annual leave

Wagestream - early wages access

25% staff discount

Health cash plan

Pension with employer contribution up

Cycle to work scheme

Gym member discounts

Retailer discounts

Job summary

British Heart Foundation in Tuebrook is seeking a Sales Assistant for a part‑time 12‑hour week shift, including weekends and bank holidays in our busy furniture store. The role is in a fast‑paced charity retail environment, with regular Saturday and Sunday work.

You’ll deliver first‑class customer service, help merchandise donated stock creatively, and work with the E‑Commerce team to maximise online sales.

Qualifications

• Experience in retail not essential; passion, energy and customer service focus matter most.
• Comfortable guiding volunteers on shop floor and working in a fast-paced team.
• Able to stay organized and attentive under pressure.

Responsibilities

• Engage with customers, providing exceptional service and promoting our charity’s mission.
• Organise and merchandise donated stock creatively to maximise sales potential.
• Collaborate with our E‑Commerce team to maximise online sales.

Skills

Customer service

Teamwork

Flexibility

Tech-savvy

Tools

Till

PC

Email

Job description

Would you like to be part of a retail team that are community based,offeramazing choice and genuine sustainability?

Look no further – join us as a Sales Assistant in Tuebrook

This is a part time role working 12hours a week in one of our busy furniture stores. Our stores are fast-paced and trade 7 days a week. This role requires flexibility to work weekends and bank holidays on a rota basis.

Candidate must be fully flexible to work across 7 days per week including Weekends and Bank Holidays. This role requires regular Saturday and Sunday working.

What does this role involve?

As a Sales Assistant you’ll be at the very heart of our retail operation. This is not just a standing behind the till or filling shelves type of role, we’re looking for someone who will deliver a first class customer service experience. It’s a fun, fast-paced environment where no two days are the same and everyone works as a team.

Every day is different in charity retail, as well as working on the till or sorting donations, you can expect to:

• Engage with customers, providing exceptional service and promoting our charity’s mission
• Organise and merchandise donated stock creatively to maximise sales potential
• Collaborate with our E-Commerce team to maximise online sales

Please note, this role can be physically demanding and will involve lifting large pieces of furniture / moving a high volume of donation bags.

You will be given lots of autonomy in your role and will strive to continually build your knowledge of BHF.

What are we looking for?

• Previous retail experience isn’t essential. What truly counts is your passion, energy, and ability to deliver the very best customer service.
• You’ll be confident within a team environment and comfortable guiding the activity of volunteers on the shop floor
• Able to work well under pressure and on your own initiative in a dynamic and fast-paced environment
• Attention to detail in everything you do
• Positive, creative, confident, customer service focussed and passionate about sustainability
• You’ll be comfortable with tech, able to use a Till, PC, Smartphone and e-mail with ease.

What’s important to us?

At the British Heart Foundation (BHF) we offer a huge range of new and used quality furniture, clothing, jewellery and more, available in store and online.

Since 1961, British Heart Foundation has been at the forefront of research that has helped to halve annual deaths from cardiovascular disease in the UK. But our work is needed more than ever.

In addition to raising funds for the BHF, we connect with our local communities and help reduce clothing and furniture waste across the UK. With over 700 stores we make a huge environmental impact by preventing around 70,000 tonnes of unwanted items going to landfill every year. We receive 1.6 million items donated to our home stores and 9.8 million bags of donated items and will continue to build upon our reuse agenda in the years to come.

Belonging at BHF

BHF values the diversity of our communities and is committed to creating an inclusive environment where everyone feels respected and valued.By fostering a culture of inclusion, we believe we are better equipped to achieve our missionof helping people have a healthier heart for longer.

Why join the BHF?

We have a strong culture of internal progression and will actively support you to develop your career.

Our generous staff benefits include:

• 38 days annual leave(plus the option sell leave)
• Holistic support leave of up to 10 additional days off each year
• Enhanced family policies (maternity, paternity and adoption leave)
• Wagestream - early access to your wages
• 25% staff discount
• Health cash plan (Dental, Optical, Therapies, etc)
• Access to a 24/7 Virtual GP and Employee Assistance Programme (EAP)
• Pension with employer contribution of up to 10%
• Cycle to work scheme
• Discounts on gym memberships
• Discounts with a wide range of retailers

Inclusivity Matters

Inclusivity Matters: We’re committed to fairness and consistency. As part of this commitment, we use anonymous CV software during the application process

Sponsorship:

Please note that we are unlikely to be able to sponsor applicants in respect of this role due to the role not meeting the minimum salary criteria to be eligible for sponsorship.

Should you need any adjustments to the recruitment process, at either application or interview, please contact a member of the Recruitment team.