Sales Assistant

Card Factory; Wellington; On-site; GBP 20,000 - 22,000; Full time

Job summary

Join a leading retailer as a Sales Assistant in the fast-paced Card Factory family! Engage with customers, handle payments, manage stock, and provide a memorable shopping experience. With a focus on work-life balance and personal development, this role is perfect for anyone passionate about customer service.

Benefits

25% colleague discount in-store and online

Financial Wellbeing Support

Seasonal incentive schemes

Opportunity for Retail Apprenticeships

Discounts across 100+ UK retailers

Employee Assistance Programme

Qualifications

• No prior retail experience necessary.
• Passion for customer service is valued above all.
• Ability to manage multiple tasks in a busy environment.

Responsibilities

• Provide excellent customer service at all times.
• Process sales efficiently and upsell products.
• Assist with stock management and deliveries.

Skills

Customer-focused

Multitasking

Job description

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We are passionate about celebrating our customers’ life moments and are now looking for a Sales Assistant to join our successful Card Factory family to help fulfill this.

The pace is fast, our standards are high, and we’re proud of it. We lead the way! It can get busy in our stores, so you need to manage lots of customers, busy tills, and multiple tasks. But don’t worry, you’ll have fun along the way and understand why you need to be a little mad to work here!

• Provide excellent customer service at all times to help customers celebrate their life’s moments.
• Process all sales politely, efficiently, and accurately, upselling on till products.
• Price and merchandise stock and products correctly.
• Assist with unloading and unpacking deliveries.
• Help with stock takes, which may include working outside normal store hours.

Retail experience is not necessary when beginning your Card Factory story. We value personality and passion for customer service above all else!

We support work/life balance, so let us know your availability in the application form.

The Ideal Candidate

Are we right for you?

We are Grafters at Card Factory. The pace is fast, standards are high, and we’re proud of it! We work hard to meet our loyal customers’ needs. We understand work–life balance and offer flexible arrangements in certain areas.

Are you right for us?

The role requires someone who likes to be busy, can multitask, and embraces change. Most importantly, you’ll be customer-focused and bring your best to the team!

Package Description

About the Company

Card Factory is the UK’s leading retailer of greeting cards, dressings, and gifts, with over 1,000 stores across the UK and Ireland. In 2020, we launched a 5-year strategy to become a true omnichannel retailer, investing in our colleagues and creating opportunities in a fast-paced environment as part of our exciting journey.

We offer a wide range of benefits to support your physical, mental, and financial well-being:

• 25% colleague discount in-store and online
• Financial Wellbeing Support, Education Tools, Salary Advance
• Seasonal incentive schemes
• Opportunity for Retail Apprenticeships
• Access to learning and development content
• Discounts across 100+ UK retailers
• Employee Assistance Programme for mental, physical, and financial support