Sales Assistant

British Heart Foundation; Nottingham; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading charity organization in Nottingham seeks a part-time Sales Assistant to deliver exceptional customer service and support retail operations. This diverse role involves engaging with customers, merchandising donated stock, and working collaboratively with the team. Ideal candidates will possess a passion for customer service and teamwork, with no prior retail experience required. Flexibility to work weekends and a 3-month fixed-term contract is required.

Benefits

38 days annual leave

Up to 10 additional days off annually

Enhanced family leave policies

Wagestream - early wage access

25% staff discount

Health cash plan

Access to a 24/7 Virtual GP

Pension with up to 10% employer contribution

Cycle to work scheme

Discounts on gym memberships and retailers

Qualifications

• Passion for delivering excellent customer service.
• Ability to work well under pressure and independently.
• Confident in guiding volunteers on the shop floor.

Responsibilities

• Engage with customers and promote the charity's mission.
• Organise and merchandise donated stock.
• Collaborate with the E-Commerce team to boost online sales.
• Handle store operations as a Keyholder.

Skills

Customer service excellence

Team collaboration

Creativity

Attention to detail

Technology comfort

Job description

As a Sales Assistant, you'll be at the very heart of our retail operation. This role involves more than just standing behind the till or filling shelves; we're looking for someone who will deliver a first-class customer service experience. It's a fun, fast-paced environment where no two days are the same, and everyone works as a team.

Every day in charity retail offers variety. Besides working on the till or sorting donations, you can expect to:

1. Engage with customers, providing exceptional service and promoting our charity's mission
2. Organise and merchandise donated stock creatively to maximise sales potential
3. Collaborate with our E-Commerce team to maximise online sales
4. As a Keyholder, be the go-to person when there isn't a manager on duty, keeping the store running and ensuring a great customer experience

You need to be 18+ years old to apply. Please note, this role can be physically demanding and involves moving a high volume of donation bags.

You will be given autonomy in your role and encouraged to continually build your knowledge of BHF. Previous retail experience isn't essential; what truly counts is your passion, energy, and ability to deliver excellent customer service. You should be confident working within a team and capable of guiding volunteers on the shop floor. The role requires working well under pressure and independently in a dynamic environment, with attention to detail, positivity, creativity, confidence, and a passion for sustainability. Comfort with technology, including using a till, PC, smartphone, and email, is essential.

What's important to us?

At the British Heart Foundation (BHF), we offer a wide range of new and used quality furniture, clothing, jewellery, and more, available in-store and online. Since 1961, we've been at the forefront of research that has helped halve the number of deaths from cardiovascular disease in the UK. Our work is more vital than ever.

We raise funds for the BHF, connect with local communities, and help reduce clothing and furniture waste across the UK. With over 700 stores, we prevent around 70,000 tonnes of unwanted items from landfill each year. We receive 1.6 million items and 9.8 million bags of donations annually, and we aim to expand our reuse initiatives.

This part-time role involves 28 hours per week in one of our busy clothing stores. Our stores are fast-paced, trading 7 days a week. Flexibility to work weekends and bank holidays on a rota is required. The position is on a 3-month fixed-term contract.

Our commitment to Equality, Diversity, and Inclusion

Our strategy, Igniting Change, along with our internal groups like Kaleidoscope and other employee networks, foster an environment where all colleagues and volunteers can succeed.

Why join the BHF?

We support your career development through internal progression opportunities. Our benefits include:

• 38 days annual leave (plus the option to sell leave)
• Up to 10 additional days off annually for holistic support
• Enhanced family leave policies
• Wagestream - early wage access
• 25% staff discount
• Health cash plan (dental, optical, therapies, etc.)
• Access to a 24/7 Virtual GP and Employee Assistance Programme
• Pension with up to 10% employer contribution
• Cycle to work scheme
• Discounts on gym memberships and retailers