Sales Assistant

Sunlight Senior Living; Norwich; On-site; GBP 13,000 - 18,000; Part time

Benefits offered by this job

Competitive salary

Sales commission

No evening work

Christmas Eve off

Boxing Day off

Training & progression

Staff discount

Benefits platform discounts

Job summary

Topps Tiles is recruiting a Service Specialist (Sales Assistant) for a fixed-term contract ending 6 March 2027 at our Norwich store. This 20-hour week role includes weekend work, with a starting rate of £12.71 per hour for ages 21+ plus personal sales commission.

You will be part of a small, supportive team, helping customers visualise projects and using consultative selling to meet needs. Training provided; no late evenings; Christmas time off.

Qualifications

• No prior tile knowledge required; full training provided.

Responsibilities

• Build long-standing relationships with regular trade and retail customers using a consultative sales approach.
• Asking the right questions to understand customer needs and recommend the best products.
• Inspire customers with colour, style, layout and design ideas.
• Drive sales through expert product knowledge and closing skills.
• Maximise every sales opportunity and deliver an exceptional customer experience.

Skills

Sales

Customer service

Job description

About The Role

Fixed Term Contract expected to last until 6.3.2027

20 hours per week including some weekend working

Aged 21 and above: £12.71 per hour plus personal sales commission

Aged 20 and below: £10.85 per hour plus personal sales commission

Topps Tiles is the UK’s number one tile retailer, renowned for our extensive range of high-quality tiles and exceptional customer service. With over 280stores nationwide and a team of 1,600 dedicated experts, we’re more than just a business — we’re a community. Small teams with big ambitions who trust each other, celebrate success, and put the customer at the heart of everything we do… that’s the Topps way.

A retail career like no other

Working in retail as a Sales Assistant (known internally as a Service Specialist!) is genuinely different at Topps Tiles. As a key member of a small, supportive team, you’ll help customers visualise their projects and find exactly what they need to make their vision a reality

You won’t just serve at a till. You’ll become a specialist, developing real sales skills by using a consultative approach — asking great questions and understanding customer needs. Every conversation is a chance to influence, inspire, sell and create an exceptional experience that keeps customers coming back.

And unlike many retail roles, you won’t work late evenings — plus you’ll enjoy three days off at Christmas.

Oh, and did we mention? You’ll earn commission on every sale you help makehappen.

What you’ll be doing

• Building long‑standing relationships with regular trade and retail customers through a consultative sales approach.
• Asking the right questions to understand customer needs so you can confidently recommend the best products.
• Using your creativity to inspire customers with colour, style, layout and design ideas.
• Driving sales through expert product knowledge
• Confidently closing sales and maximising every opportunity

No experience? No problem.

You don’t need to know anything about tiles — or even retail. If you’re outgoing, friendly, energetic and don’t mind lifting heavy boxes, we’ll give you all the training you need, including developing your sales confidence and skills through our simple, customer‑first sales framework.

What’s in it for you?

• Competitive basic salary
• Sales commission
• No evening work
• Christmas Eve and Boxing Day off
• Ongoing training, development and progression opportunities
• Generous Staff Discount
• Access to our Benefits platform with a wide range of discounts from 100s of retailers.

You’ll love working for Topps — and we can’t wait to hear from you.

Due to health and safety requirements and the nature of the work carried out in our stores, we are unable to consider applications from individuals under the age of 18.

A career with Topps Group

Think you know Topps Group? Think again.

There's plenty about Topps Group that might surprise you. Like the fact that you don't need to be a DIY or tile expert to work in one of our stores or our Leicester based Support Centre.

Or the fact that that we're Britain's largest specialist tile retailer, with more than 1,600 in-store specialists providing world class customer service to homeowners and tradespeople in over 300 stores nationwide.