Sales Assistant

Charles Tyrwhitt; Norwich; On-site; GBP 12,000 - 15,000; Part time

Benefits offered by this job

Bonus scheme

Uniform allowance

Cycle to work

Relocation packages

Season ticket loans

Fun fund

Tyrwhitt Academy

Apprenticeship qualifications

Job summary

Charles Tyrwhitt in Norwich is seeking a friendly Sales Assistant to join our store team. The role is 12 hours per week with overtime available, requiring weekday and weekend availability including evenings and bank holidays.

You will deliver excellent customer service, support sales targets and become confident with product knowledge, merchandising and store operations while working closely with colleagues to ensure a welcoming, high-performing shop environment.

Qualifications

• Experience in retail or hospitality with focus on customer service
• Strong interpersonal and communication skills
• Ability to work confidently alone while contributing to a team
• Pro-active approach to work and alignment with CT values

Responsibilities

• Deliver exceptional customer service and maximise sales and KPI targets
• Stay up to date with store ranges and promotions and share knowledge with customers
• Support and collaborate with colleagues to drive store success
• Carry out stock tasks: replenishment, deliveries, stock accuracy
• Maintain high standards of visual merchandising and store housekeeping in line with VM and Health & Safety guidelines

Job description

We're on the lookout for a Sales Assistant who will be working with Chris and the Team in our Norwich store. The contract available is 12 hours per week (overtime also available). Our ideal candidate will have availability on weekdays and weekends, including evening shifts and bank holidays.

What you will be doing

As a Sales Assistant at CT, you'll be responsible for offering exceptional customer service and maximising sales and KPI targets. Customer service is really important to us so you'll be given expert product and selling skills knowledge to help you achieve this, and ensure you are up to date with the latest store ranges and promotions. As a member of the wider sales team, you will support and actively collaborate with your colleagues which will build towards the efficiency of the team and store's success. You'll be expected to perform some stock related tasks such as stock and accuracy checks, replenishment, and processing deliveries. Of course, there's also parts to the role that include ensuring high visual merchandising and store housekeeping standards consistently, adhering to VM and Health and Safety guidelines.

What we are looking for

How we do our work is important to us at CT and anyone who joins us will feel aligned with our 3 BE's: "BE the BOSS", "BE the CUSTOMER" and "BE the BEST". As a creative and entrepreneurial business, we believe that being together helps create a collaborative environment and is key to our success. Our Tyrwhitteers are the drivers of change, so we're looking for hard working people with a pro-active approach to their work.

• Excellent bonus scheme - bonuses are paid quarterly when your store hits target. Teamwork makes the dream work - and fills the pockets too!
• Uniform - retail colleagues are entitled to a uniform allowance which is refreshed every 6 months.
• We will help you get to work too! We have a great cycle to work scheme, relocation packages to support career development and we offer season ticket loans to those based in London stores.
• We are serious about having fun at work. Each store has a fun fund to ensure parties, treats, social activities and team building events happen regularly.
• The Tyrwhitt Academy will take care of your professional development. Our training supports you with product knowledge, customer service and other training needs. We also have a number of apprenticeship level qualifications open to store colleagues that you can work through whilst still earning your full wage.
• Previous experience in a retail or hospitality setting with a focus on customer service
• High levels of enthusiasm, drive, and motivation
• Strong interpersonal and communication skills
• Ability to work confidently alone while contributing positively to a team environment
• Quickly building rapport with customers
• Ability to exceptional customer service
• Once upon a shirt, Nicholas Charles Tyrwhitt Wheeler (whilst studying Geography at Bristol University - we might add) had the notion that he could make a better shirt at better value than anyone else in the world! He believed that all men; no matter their shape or size, where they may be in the world or indeed their budget; should be able to own a Jermyn Street quality shirt. A proper shirt. A CT shirt. That was over 3 decades ago and whilst Charles Tyrwhitt (it rhymes with spirit by the way) is still famous for proper shirts, these days we are about so much more than collars and cuffs. Our purpose is to "make it easy for men to dress well". We take care of a chap's entire wardrobe, providing stylish solutions for every occasion. We make sure he gets what he wants, when and how he wants it.