Sales Assistant

TN United Kingdom; Louth; On-site; GBP 20,000 - 24,000; Part time

Job summary

Join a community-focused retail team as a Sales Assistant in Louth! This part-time role offers a dynamic work environment where you'll provide exceptional customer service, engage with the community, and promote sustainability. With flexible hours and a supportive culture, you'll thrive while contributing to a meaningful cause. Enjoy numerous perks including generous leave, health support, and career development opportunities. If you're passionate about making a difference and love working in a team, this is the perfect opportunity for you!

Benefits

38 days of annual leave

Health cash plan

Access to a Virtual GP

Pension scheme

Cycle to work scheme

Discounts on gym memberships

Discounts with various retailers

Holistic support leave

Enhanced family policies

Wagestream - early access to wages

Qualifications

• Passion for customer service and sustainability.
• Ability to work under pressure in a dynamic environment.
• Confidence in a team setting and guiding volunteers.

Responsibilities

• Deliver exceptional customer service and engage with customers.
• Organise and merchandise donated stock creatively.
• Collaborate with the E-Commerce team to boost online sales.

Skills

Customer Service

Teamwork

Attention to Detail

Flexibility

Tech Savvy

Tools

PC

Smartphone

Email

Job description

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Would you like to be part of a retail team that is community-based, offers amazing choices, and promotes genuine sustainability?

Look no further – join us as a Sales Assistant in Louth.

This is a part-time role working 13 hours a week in one of our busy clothing stores. Our stores are fast-paced and trade 7 days a week. This role requires flexibility to work weekends and bank holidays on a rota basis.

You’ll join the team on a permanent contract. This is a Sunday position with one other day, but you must have Sunday all day availability.

What does this role involve?

As a Sales Assistant, you’ll be at the very heart of our retail operation. This is not just a standing behind the till or filling shelves role; we’re looking for someone who will deliver a first-class customer service experience. It’s a fun, fast-paced environment where no two days are the same, and everyone works as a team.

Every day is different in charity retail. Besides working on the till or sorting donations, you can expect to:

• Engage with customers, providing exceptional service and promoting our charity’s mission
• Organise and merchandise donated stock creatively to maximise sales potential
• Collaborate with our E-Commerce team to maximise online sales
• As a Keyholder, be the go-to person when there isn’t a manager on duty, keeping the store running and ensuring our customers have a great experience. You need to be 18+ years old to apply for this role.

Please note, this role can be physically demanding and will involve moving a high volume of donation bags.

You will be given lots of autonomy in your role and will strive to continually build your knowledge of BHF.

What are we looking for?

• Previous retail experience isn’t essential. What truly counts is your passion, energy, and ability to deliver the very best customer service.
• You’ll be confident within a team environment and comfortable guiding the activity of volunteers on the shop floor.
• Able to work well under pressure and on your own initiative in a dynamic and fast-paced environment.
• Attention to detail in everything you do.
• Positive, creative, confident, customer service-focused, and passionate about sustainability.
• You’ll be comfortable with tech, able to use a till, PC, smartphone, and email with ease.

What’s important to us?

At the British Heart Foundation (BHF), we offer a huge range of new and used quality furniture, clothing, jewellery, and more, available in store and online.

In addition to raising funds for the BHF, we connect with our local communities and help reduce clothing and furniture waste across the UK. With over 700 stores, we make a significant environmental impact by preventing around 70,000 tonnes of unwanted items from going to landfill every year. We receive 1.6 million items donated to our stores and 9.8 million bags of donated items, and we aim to expand our reuse efforts in the future.

Everything we do supports funding lifesaving research for all heart and circulatory conditions. We are more ambitious and determined than ever because the cures and treatments we need are within reach. You could be part of achieving this sooner!

Our Equality, Diversity, and Inclusion (EDI) Strategy, Igniting Change, along with our internal EDI group, Kaleidoscope, and various employee network groups (Affinity Groups), help us create an environment where all colleagues and volunteers can succeed.

Why join the BHF?

We have a strong culture of internal progression and will actively support your career development.

• 38 days of annual leave (plus options to buy and sell leave)
• Holistic support leave of up to 10 additional days annually
• Enhanced family policies (maternity, paternity, and adoption leave)
• Wagestream - early access to wages
• Health cash plan (dental, optical, therapies, etc.)
• Access to a 24/7 Virtual GP and Employee Assistance Programme (EAP)
• Pension scheme with employer contributions up to 10%
• Cycle to work scheme
• Discounts on gym memberships
• Discounts with various retailers

Ready to apply?

To apply, follow these steps:

• Click the “Apply” button below.
• You will be redirected to the BHF Careers page.
• Complete the application form, submit your CV, and upload your employment history.

What do I need to know?

DBS Check: Any employment offer is subject to a satisfactory DBS check.

Inclusivity Matters: We are committed to fairness and use anonymous CV software during the application process.

Act Swiftly: Early applications are encouraged. We review submissions throughout the advertising period and may close the advert early.

Sponsorship: Please note that we are unlikely to sponsor applicants for this role due to not meeting minimum salary criteria for sponsorship.