Sales Assistant

Mulberry England; London; On-site; GBP 10,000 - 25,000; Part time

Job summary

A leading company in luxury leather goods seeks a part-time Sales Assistant, known as an 'Experience Expert', to create memorable customer experiences in Covent Garden. Ideal candidates are engaging, curious about fashion, and enjoy teamwork while promoting environmentally responsible practices.

Benefits

Competitive basic salary

Bonus

Product allowance

Staff discount and exclusive access to sales

Extra day off for your birthday

Pension contributions & life assurance

Training and development opportunities

Two paid volunteering days per year

Qualifications

• Engaging and curious individual passionate about fashion.
• Willingness to learn and develop within the role.

Responsibilities

• Create a welcoming environment for customers.
• Deliver memorable customer experiences.
• Develop and maintain key customer relationships.

Skills

Customer Engagement

Communication

Imagination

Teamwork

Job description

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Sales Assistant

Covent Garden, London

Retail Stores / Permanent Part-Time / On-site

Established in Somerset in 1971, Mulberry has grown to be the largest maker of luxury leather goods in the United Kingdom. With a contemporary take on British heritage and a focus on responsible craft, our ambition is to create progressive luxury.

Sustainability has been part of the Mulberry ethos since the brand's inception. In 2024, we proudly achieved B Corp Certification. Today, we are a global brand, but our values remain the same; we are committed to improving our impact on people and the planet.

If these are values you share, we would love you to join our team.

At Mulberry, our Sales Assistants are called 'Experience Experts' because you need to create truly memorable experiences for our customers. You will be imaginative, using your product knowledge and storytelling to customise each experience and nurture long-lasting relationships with your customers. You will be open to learning and developing yourself as you strive to be an expert within your field and a key contributor to Mulberry.

What we need from you:

• You will create a welcoming and fun environment for your customers and team.
• You will be committed to delivering an engaging and memorable customer experience in your store.
• You will develop and maintain key customer relationships using in-store CRM tools to support you.
• You will be keen to learn and expand your knowledge of our products, brand, services, and local events to enhance the customer experience.
• You will be curious about the business and willing to share your ideas.
• You will enjoy working as part of a team and nurture relationships with your colleagues.
• You will deliver operational excellence, showing respect and consideration for people, products, and your environment.
• As a certified B Corp business, it is important to incorporate environmentally responsible practices into your work wherever possible, supporting the business’s ‘Five C’s’ strategy: Climate, Cultivation, Craft, Culture, and Circularity, promoting a greener, more sustainable future.
• You will promote equity, empathy, and understanding, demonstrating this commitment within your internal and external communities.

We are looking for someone who is:

• Engaging
• Agile
• Curious
• In love with fashion!

What we will do for you:

• Competitive basic salary
• Bonus
• Product allowance
• An enviable staff discount and exclusive access to staff sales
• Extra day off for your birthday
• Pension contributions & life assurance
• Training and development opportunities
• Two paid volunteering days per year