Sales Assistant

Jd sports; London; On-site; GBP 60,000 - 80,000; Full time

Job summary

JD Sports is seeking an enthusiastic Sales Assistant to enhance customer experience in their London store. This full-time role offers opportunities for career development within a leading sports retailer, focusing on exceeding sales targets and providing exceptional service.

Qualifications

• Positive attitude towards customer-focused retail.
• Experience in a fast-paced retail environment preferred.
• Ability to engage with customers and thrive socially.

Responsibilities

• Drive and exceed sales targets, ensuring excellent customer service.
• Maintain visual merchandising and stock levels on the shop floor.
• Process sales transactions accurately.

Skills

Customer service

Interpersonal skills

Communication

Flexibility

Job description

We are seeking an enthusiastic Sales Assistant to play a vital role in delivering an exceptional shopping experience for our customers. With affluent opportunities for career development, JD Group is the place to be if you are motivated by progression and interested in developing your career.

Responsibilities:

• Provide exceptional customer service by greeting customers warmly, ensuring they receive the best experience, and understanding the customer service measurement programme.
• Drive and exceed sales targets by utilizing in-store devices, offering the full product range, and maximizing opportunities for add-on sales.
• Maintain high visual and merchandising standards by ensuring the shop floor is clean, well-stocked, and displays are organized according to brand guidelines.
• Support overall store operations by assisting in other departments as needed, representing the company professionally, and adhering to safety guidelines.
• Process sales transactions, including cash handling and card payments accurately.
• Upsell and cross-sell products to maximize sales opportunities.
• Maintain stock levels on the shop floor and ensure shelves are well-organized and appealing.
• Address and resolve customer queries in a professional manner.
• Work closely with other sales assistants and team members to achieve store targets.

Role objectives and KPIs:

• Contribute to achieving or exceeding the store's monthly sales target.
• Drive all additional KPIs including Units, Conversion, ATV, UPT.
• Achieve upselling or cross-selling targets.
• Maintain a high Net Promoter Score.
• Ensure all stock on the shop floor is fully replenished.

Skills and Experience:

• A positive attitude towards a fast-paced, customer-focused retail environment.
• An ability to enthusiastically view challenges as opportunities to develop your career and learn new skills.
• Confident interpersonal and communication skills, thriving in social situations through engagement with customers.
• Flexibility to work various shifts, including weekends and holidays, based on store needs.

Experience: Required

Employment: Full-time

Salary: from £12.81 hourly

About JD Sports:

Leading sport retailer in UK