Sales Assistant

British Heart Foundation; Liverpool; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading charity organization in Liverpool is seeking a part-time Sales Assistant to deliver exceptional customer service in a fast-paced retail environment. This role involves engaging with customers, merchandising donated stock, and supporting online sales initiatives. While retail experience is preferred, passion for customer service and teamwork is essential. This position offers 18 hours per week, with opportunities for personal progression and a variety of staff benefits.

Benefits

38 days of annual leave

25% staff discount

Health cash plan

Early access to wages

Pension with up to 10% employer contribution

Qualifications

• Passion and energy to deliver the best customer service.
• Ability to guide volunteers and work under pressure.
• Confident in using a till, PC, smartphone, and email.

Responsibilities

• Engage with customers and promote the charity's mission.
• Organise and merchandise donated stock creatively.
• Collaborate with E-Commerce to maximise online sales.

Skills

Customer service focus

Team collaboration

Attention to detail

Positive attitude

Tech-savvy

Job description

Look no further - join us as a Sales Assistant in Liverpool (L1 4DN). This is a part-time role working 18 hours a week in one of our busy clothing stores. Our stores are fast-paced and trade 7 days a week. This role requires flexibility to work weekends and bank holidays on a rota basis.

What does this role involve? As a Sales Assistant you'll be at the very heart of our retail operation. This is not just a standing behind the till or filling shelves type of role; we're looking for someone who will deliver a first class customer service experience. It's a fun, fast-paced environment where no two days are the same, and everyone works as a team.

Every day is different in charity retail. In addition to working on the till or sorting donations, you can expect to:

1. Engage with customers, providing exceptional service and promoting our charity's mission
2. Organise and merchandise donated stock creatively to maximise sales potential
3. Collaborate with our E-Commerce team to maximise online sales
4. As a Keyholder, you'll be the go-to person when there isn't a manager on duty, keeping the store running and ensuring our customers have a great experience. You need to be 18+ years old to apply for this role.

Please note, this role can be physically demanding and will involve moving a high volume of donation bags. You will be given lots of autonomy in your role and will strive to continually build your knowledge of BHF.

Previous retail experience isn't essential. What truly counts is your passion, energy, and ability to deliver the very best customer service. You'll be confident within a team environment and comfortable guiding the activity of volunteers on the shop floor. You should be able to work well under pressure and on your own initiative in a dynamic and fast-paced environment. Attention to detail in everything you do is crucial. We value positivity, creativity, confidence, customer service focus, and passion about sustainability. Additionally, you'll be comfortable with tech, able to use a till, PC, smartphone, and email with ease.

At the British Heart Foundation (BHF), we offer a huge range of new and used quality furniture, clothing, jewelry, and more, available in store and online.

Since 1961, British Heart Foundation has been at the forefront of research that has helped halve annual deaths from cardiovascular disease in the UK. Our work is more important than ever. We raise funds for the BHF, connect with local communities, and help reduce clothing and furniture waste across the UK. With over 700 stores, we make a significant environmental impact by preventing around 70,000 tonnes of unwanted items from going to landfill each year. We receive 1.6 million items donated to our stores and 9.8 million bags of donated items annually, and we continue to expand our reuse initiatives. Our commitment to equality, diversity, and inclusion is reflected in our strategy, Igniting Change, and our internal groups, fostering an environment where all colleagues and volunteers can succeed.

We support internal progression and are committed to developing your career. Our staff benefits include:

• 38 days of annual leave (plus the option to sell leave)
• Up to 10 additional days off each year through holistic support leave
• Enhanced family policies (maternity, paternity, and adoption leave)
• Wagestream - early access to wages
• 25% staff discount
• Health cash plan (Dental, Optical, Therapies, etc.)
• Access to 24/7 Virtual GP and Employee Assistance Programme (EAP)
• Pension with up to 10% employer contribution
• Cycle to work scheme
• Discounts on gym memberships
• Discounts with various retailers