Sales Assistant

British Heart Foundation; Leicester; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading charity organization in Leicester is seeking a part-time Sales Assistant to engage with customers and promote the charity's mission in a fast-paced retail environment. The role involves organizing donated stock and collaborating with the team to maximize sales. Ideal candidates will possess strong customer service skills and a positive attitude. Flexibility to work weekends is essential.

Benefits

38 days annual leave

Holistic support leave

25% staff discount

Health cash plan

Access to a Virtual GP

Pension with employer contribution

Qualifications

• Confident within a team environment and comfortable guiding volunteers.
• Positive, creative, and customer-service focused.
• Physically able to move a high volume of donation bags.

Responsibilities

• Engage with customers and promote the charity's mission.
• Organise and merchandise donated stock.
• Collaborate with E-Commerce to maximize online sales.

Skills

Customer service

Team collaboration

Attention to detail

Ability to work under pressure

Tech-savvy

Job description

This is a part-time role working 7 hours a week in one of our busy stores. Our stores are fast-paced and trade 7 days a week. This role requires flexibility to work weekends and bank holidays on a rota basis. Please note that this position requires work on Sundays only.

What does this role involve? As a Sales Assistant, you'll be at the very heart of our retail operation. This is not just a standing behind the till or filling shelves role; we're looking for someone who will deliver a first-class customer service experience. It's a fun, fast-paced environment where no two days are the same and everyone works as a team. Every day is different in charity retail, as well as working on the till or sorting donations, you can expect to:

• Engage with customers, providing exceptional service and promoting our charity's mission
• Organise and merchandise donated stock creatively to maximise sales potential
• Collaborate with our E-Commerce team to maximise online sales
• As a Keyholder, you'll be the go-to person when there isn't a manager on duty, keeping the store running and ensuring our customers have a great experience. You'll need to be 18+ years old to apply for this role.

Please note, this role can be physically demanding and will involve moving a high volume of donation bags. You will be given lots of autonomy in your role and will strive to continually build your knowledge of BHF.

Previous retail experience isn't essential. What truly counts is your passion, energy, and ability to deliver the very best customer service.

You'll be confident within a team environment and comfortable guiding the activity of volunteers on the shop floor.

Able to work well under pressure and on your own initiative in a dynamic and fast-paced environment.

Attention to detail in everything you do.

Positive, creative, confident, customer service focused, and passionate about sustainability.

You'll be comfortable with tech, able to use a till, PC, smartphone, and email with ease.

At the British Heart Foundation (BHF), we offer a huge range of new and used quality furniture, clothing, jewelry, and more, available in store and online.

Since 1961, British Heart Foundation has been at the forefront of research that has helped to halve annual deaths from cardiovascular disease in the UK. But our work is needed more than ever. In addition to raising funds for the BHF, we connect with our local communities and help reduce clothing and furniture waste across the UK. With over 700 stores, we make a huge environmental impact by preventing around 70,000 tonnes of unwanted items from going to landfill every year. We receive 1.6 million items donated to our stores and 9.8 million bags of donated items and will continue to build upon our reuse agenda in the years to come.

Our Equality, Diversity and Inclusion (EDI) Strategy, Igniting Change, along with our internal EDI group, Kaleidoscope, and a growing number of employee network groups (our Affinity Groups), help us create an environment where all our colleagues and volunteers can succeed.

We have a strong culture of internal progression and will actively support you to develop your career. Our generous staff benefits include:

• 38 days annual leave (plus the option to sell leave)
• Holistic support leave of up to 10 additional days off each year
• Enhanced family policies (maternity, paternity, and adoption leave)
• Wagestream - early access to your wages
• 25% staff discount
• Health cash plan (dental, optical, therapies, etc.)
• Access to a 24/7 Virtual GP and Employee Assistance Programme (EAP)
• Pension with employer contribution of up to 10%
• Cycle to work scheme
• Discounts on gym memberships
• Discounts with a wide range of retailers