Sales Assistant

Akzonobel; Hartford; On-site; Full time

Job summary

A major paint company in Hartford is seeking a dedicated customer service representative to enhance the customer experience and support sales efforts. The ideal candidate will have prior experience in retail, excellent communication skills, and the ability to multitask under pressure. This full-time position offers a competitive hourly rate, performance-based bonuses, and various employee benefits, emphasizing career progression and a supportive work environment.

Benefits

£13.34 per hour & Sales-Based Bonus

25 days holiday, excluding bank holidays

Great Company pension

Income protection

Employee discount at Dulux Decorator Centre stores

Flexible benefits scheme

Qualifications

• Proven experience in a customer service or retail role.
• Valid driving license.
• Enjoys ongoing coaching and support to advance career.

Responsibilities

• Engagement planning and participation in store meetings.
• Ensure customers receive a warm welcome.
• Use client service tools for a consistent customer experience.
• Restock the shop floor according to the merchandising plan.
• Plan delivery routes and load the van.

Skills

Customer service experience

Excellent communication skills

Organizational skills

Interpersonal skills

Calm under pressure

Job description

Overview

You will play a key role in the success of your store by collaborating with instore colleagues and our UK Sales Team to provide a memorable customer experience to professionals & DIY enthusiasts. We will look to you to use your people skills to help maximize the sales and market share of AkzoNobel products and accessories in your store. You will carry out customer deliveries to homes and businesses too.

Responsibilities

• Play an active part in engagement planning & monthly store meeting sessions.
• Ensure customers receive a warm welcome, an informed conversation & personalized proposal.
• Use our client service tools to ensure a consistent customer experience.
• Support your store's monthly customer contact plan.
• Follow the merchandising plan to restock the shop floor.
• Load the van & plan delivery routes.
• Develop your skills & encourage colleagues to do so using our training tools.

Qualifications

• Proven experience in a customer service/retail role.
• Valid driving license.
• Calm under pressure.
• Excellent communication, customer service & interpersonal skills.
• Well organized & with an eye for detail.
• Enjoys ongoing coaching & support to advance career & build skills.

What Makes You Stand Out

• Excellent communication, customer service & interpersonal skills.
• Well organized & with an eye for detail.
• Enjoys ongoing coaching & support to advance career & build skills.

Company & Benefits

Since 1792, Dulux Decorating Centres has a long history in paints and coatings. We offer a comprehensive benefits package and opportunities for career progression. Recognized as a Top 100 Employer with Investors in People-Gold accreditation.

• £13.34 per hour & Sales-Based Bonus
• Full time 40 hours per week over 5 days (shifts between 7am and 5pm, Mon-Fri; some Saturdays 8am-4pm on a rotational basis, with time off in lieu)
• 25 days holiday, excluding bank holidays
• Great Company pension
• Income protection
• Staff discount at Dulux Decorator Centre stores
• Employee Assistance Programme
• Employee Life Assurance
• Flexible benefits scheme (e.g., Gymflex, retail card, dental cover and more)

We are committed to an inclusive and respectful workplace where all employees can be their best self. We strive to embrace diversity and provide training on unconscious bias for our talent acquisition process and hiring managers. All qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability.